At a Glance
- Tasks: Manage client relationships and enhance service delivery for pension administration.
- Company: WTW, an inclusive employer supporting the LGBTQ+ community.
- Benefits: 25 days annual leave, private healthcare, hybrid working, and volunteer day.
- Other info: Opportunities for professional growth and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the pensions industry.
- Qualifications: Experience in pensions administration and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Great opportunity to join our Outsourcing line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds as a Pensions Client Manager. This role can be based out of our Redhill, Welwyn or Leeds office working hybrid.
As a Pensions Client Manager you will manage and own the client relationship for multiple WTW clients (UK). Understanding the needs of the clients and developing the relationship to ensure high levels of advocacy and identifying opportunities to expand the services we currently provide to them. Representing Outsourcing GB in client meetings and actively promoting our products and services. You will effectively communicate with the operations teams and develop their understanding of the client needs.
The Role
- Ongoing development of the client service proposition within Outsourcing to enable the development of new business opportunities.
- To take ownership of complaint resolution and implement solutions to minimise future complaints.
- Understand the Outsourcing operations strategy and how it enables the business to evolve and capitalise on current and future business opportunities.
- Promote and role model a Continuous Improvement culture and supporting behaviours within Outsourcing operations; promote and sponsor improvement activities within the business to drive progression towards better working practices and performance.
- Identify, coach and mentor operations staff to develop their client management skills.
- Build long term mutually beneficial relationships with our clients at all levels.
- Understand our clients, their organisation, culture, people, challenges, direction and priorities.
- Proactive retention planning for contract extensions, avoiding benchmarking and tender scenarios.
- Identify and leverage opportunities to expand Outsourcing services and gain wider client exposure.
- Contribute the “client perspective” on internal projects e.g. legislative change, product/technology developments.
- Review client services and profitability regularly.
Qualifications
What you'll bring
- Previous experience of leading client interactions as a Pensions Client Manager in pensions administration is essential.
- Experience occupational DB and DC pension schemes.
- In depth understanding of the pensions industry (both historical and forward looking).
- Very strong communication and influencing skills.
- Ability to effectively engage senior management and company directors at client meetings.
- Work in partnership with Operations teams to problem solve and improve service delivery as required.
- Owning and managing the client relationship whilst understanding operational capabilities and constraints.
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
Pensions Client Manager in Surrey employer: WTW
WTW is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a comprehensive benefits package that includes 25 days of annual leave, private healthcare, and a defined contribution pension scheme with matched contributions. With a strong focus on professional growth, employees benefit from hybrid working options, mentorship opportunities, and a culture that promotes continuous improvement, making it an ideal place for those looking to thrive in their careers while contributing positively to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Client Manager in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the pensions industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Pensions Client Manager role.
✨Tip Number 2
Prepare for those interviews! Research WTW and understand their client base and services. Think about how your experience aligns with their needs and be ready to discuss specific examples of how you've managed client relationships in the past.
✨Tip Number 3
Show off your communication skills! In client-facing roles like this, being able to articulate your thoughts clearly is key. Practice explaining complex pension concepts in simple terms, so you can impress during interviews and client meetings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining WTW and contributing to their mission in the pensions sector.
We think you need these skills to ace Pensions Client Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pensions Client Manager role. Highlight your experience in pensions administration and client management, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the pensions industry and how your background makes you a perfect fit for WTW. Keep it engaging and personal.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved client issues in the past. We love candidates who can demonstrate their ability to think on their feet and improve service delivery.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at WTW.
How to prepare for a job interview at WTW
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of both defined benefit (DB) and defined contribution (DC) pension schemes. Understanding the nuances of the pensions industry will not only help you answer questions confidently but also demonstrate your expertise to the interviewers.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve resolved complaints, identified opportunities for service expansion, and built long-term relationships. This will show that you can handle the responsibilities of a Pensions Client Manager effectively.
✨Communicate Like a Pro
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video recordings to refine your delivery. Remember, you’ll need to engage with senior management, so confidence is key!
✨Understand WTW's Culture and Values
Research WTW’s mission, values, and recent initiatives, especially around inclusivity and continuous improvement. Being able to align your answers with their culture during the interview will show that you’re not just a fit for the role, but also for the company as a whole.
