At a Glance
- Tasks: Lead global service management, overseeing service desk and incident management.
- Company: WTW, a leader in ICT Technology with a focus on client experience.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and innovation.
- Why this job: Shape service strategy and make a real impact on client satisfaction globally.
- Qualifications: Experience in service delivery and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
WTW is seeking a Senior Director of Service Delivery within ICT Technology to lead a global service management function, overseeing service desk, incident management, and client assurance. You will shape the service strategy, operating model, and governance across regions, while driving continuous improvement and commercial outcomes. You will partner with product, client engagement and engineering teams, translating regulatory expectations into resilient service design, reporting, and client.
Global Head of Service Delivery & Client Experience in Surrey employer: WTW
WTW is an exceptional employer that fosters a dynamic work culture, offering a hybrid work model that promotes flexibility and work-life balance. Employees benefit from comprehensive health insurance and have ample opportunities for professional growth within the M&A team, making it an ideal environment for those looking to thrive in a collaborative and innovative setting.
