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- Tasks: Lead a team in DB pensions administration, mentoring juniors and handling complex queries.
- Company: Join WTW, a leader in pensions administration with a commitment to inclusivity and diversity.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for training and progression.
- Why this job: Make an impact in a supportive environment while developing your skills in a dynamic field.
- Qualifications: Experience in pension scheme administration and strong interpersonal skills are essential.
- Other info: We embrace diversity and provide accommodations for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Are you a self-driven professional with a passion for DB pensions administration? We are hiring for Senior Pensions Administrators who would be based in one of our offices in Redhill, Leeds or Welwyn. In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play a crucial role in mentoring and checking the work of the Pensions Administrators.
As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. As a reward for your efforts, we will offer you a competitive salary and benefits package along with potential progression opportunity, support and further training. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.
The Role
- Working within an administration team, servicing both member and client queries in relation to DB and some DC pension schemes.
- In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
- Deputise in the absence of the Team Leader.
- Be a senior point of reference on technical issues and non-standard cases.
- Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
- Train, support and mentor junior associates and hold regular feedback sessions.
- Assist in more complex/project work when required including complaints.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to Team Leader.
- Ensure that targets and deadlines are met.
The Requirements
- Experience of administrating occupational pension schemes.
- Experience of coaching and supporting less experienced associates.
- Excellent interpersonal skills to include good written and verbal communication.
- Good time management skills and the ability to organise and prioritise own workload.
- Able to work to a high level of accuracy.
- Customer and quality focused.
- Computer literate.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email.
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in DB and DC pensions administration. This knowledge will not only help you stand out during discussions but also demonstrate your commitment to staying updated in this ever-evolving field.
✨Tip Number 2
Network with current or former employees of WTW, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've mentored or supported junior associates in your previous roles. Highlighting your leadership skills will show that you're ready to take on the responsibilities of a Senior Pensions Administrator.
✨Tip Number 4
Demonstrate your customer-focused approach by thinking of ways to improve client/member services. Be ready to share any ideas or initiatives you've implemented in the past that enhanced service delivery.
We think you need these skills to ace Senior Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with DB and DC pension schemes. Include specific examples of your previous roles, particularly any mentoring or leadership responsibilities you've had.
Craft a Compelling Cover Letter: In your cover letter, express your passion for pensions administration and detail how your skills align with the requirements of the Senior Pensions Administrator role. Mention your ability to coach and support less experienced associates.
Highlight Relevant Skills: Emphasise your excellent interpersonal skills, time management abilities, and customer-focused approach. Provide examples of how you've successfully managed workloads and met deadlines in previous positions.
Showcase Continuous Improvement: Discuss any initiatives you've taken to improve service delivery in past roles. This could include training programmes you’ve developed or feedback mechanisms you’ve implemented to enhance team performance.
How to prepare for a job interview at WTW
✨Show Your Passion for Pensions
Make sure to express your enthusiasm for DB pensions administration during the interview. Share specific examples of your experience and what drives your interest in this field, as it will demonstrate your commitment to the role.
✨Highlight Your Mentoring Experience
Since the role involves mentoring junior associates, be prepared to discuss your previous experiences in coaching or training others. Provide concrete examples of how you've supported less experienced colleagues and the positive outcomes that resulted.
✨Demonstrate Problem-Solving Skills
Be ready to discuss complex cases you've handled in the past. Highlight your analytical skills and how you approach problem-solving, especially in relation to non-standard cases or complaints, as this will showcase your ability to manage challenging situations.
✨Emphasise Your Communication Skills
Excellent interpersonal skills are crucial for this role. Prepare to give examples of how you've effectively communicated with clients and team members, both verbally and in writing. This will help illustrate your ability to maintain strong relationships and ensure clarity in your work.
