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For Companies At a Glance
- Tasks: Be the go-to person for clients, solving complex licensing queries and ensuring smooth operations.
- Company: Join a dynamic team at a leading client services firm focused on excellence.
- Benefits: Enjoy 25 days of leave, private healthcare, and hybrid working options.
- Why this job: Make a real impact by delivering exceptional service and building strong client relationships.
- Qualifications: Strong problem-solving skills and experience in customer service are essential.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a highly motivated problem-solver who thrives in high-pressure environments and is dedicated to delivering superior client outcomes. As a Client Services Coordinator, you will leverage a proactive mindset to navigate complex challenges while maintaining an unwavering commitment to service excellence. Join our high-performance team to translate your passion for service into measurable organizational success.
The Role
- Analysis and interpretation of licensing requirements
- Finding solutions to complex and bespoke licensing requests
- Be the first point of contact for clients on queries relating to software licensing, billing and contract renewals
- Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licenses and processing of invoices
- Leading a small group with responsibility for a subset of high value clients
- Drafting quotations for new and additional licence requests
Qualifications
- Proven track record of handling complex queries and tasks in a pressurised environment
- Excellent attention to detail with the ability to accurately review the quality of own output
- Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
- Exceptional client relationship skills: ability to develop strong relationships quickly and maximise resources effectively to achieve goals
- Experience in interpreting legal contracts
- Experience understanding and working with financials and invoices
- Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions
- Strong verbal and written communication skills
- Proven administration and organisational skills with the ability to work on own initiative, juggle tasks and prioritise work
- Strong IT skills with an aptitude for easily learning new IT systems and computer skills
- An eye for detail and excellence
- Proven to be an effective team member to contribute to their own team as well as other parts of the business
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com
Client Services Coordinator in Reigate employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator in Reigate
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Services Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client services and problem-solving. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your passion for service excellence during interviews. Share specific examples of how you've tackled complex queries or improved client relationships in previous roles. This will help you stand out as a candidate who truly cares about client outcomes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Client Services Coordinator in Reigate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with complex queries and client relationships. We want to see how your skills align with the role of Client Services Coordinator!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in high-pressure situations. We love a proactive mindset, so let us know how you’ve delivered superior outcomes for clients!
Attention to Detail is Key: Double-check your application for any typos or errors. We value precision, especially when it comes to interpreting licensing requirements and drafting quotations. A polished application shows us you care!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at WTW
✨Know Your Licensing Inside Out
Make sure you understand the basics of software licensing and any specific requirements mentioned in the job description. Brush up on common licensing terms and be ready to discuss how you've handled complex licensing queries in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've navigated high-pressure situations and found solutions to complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your proactive mindset.
✨Demonstrate Exceptional Customer Service
Think of instances where you've gone above and beyond for clients. Be ready to share stories that showcase your ability to build strong relationships and deliver superior outcomes, especially with corporate clients.
✨Be Organised and Detail-Oriented
Since attention to detail is crucial for this role, practice discussing how you manage multiple tasks and prioritise effectively. Bring along a notepad to jot down key points during the interview, showing your organisational skills right from the start.
