At a Glance
- Tasks: Manage complex pension calculations and queries while mentoring junior colleagues.
- Company: Dynamic pension administration team with a focus on quality service.
- Benefits: Flexible hybrid or remote working options and opportunities for professional growth.
- Other info: Join a supportive team that values continuous improvement and collaboration.
- Why this job: Make a real difference in people's lives by ensuring their pension needs are met.
- Qualifications: Experience in pension administration and strong attention to detail required.
The predicted salary is between 33075 - 40425 £ per year.
Title
Senior Pension Administrator
Contract Lenth
6 months with a view to extend further
Location
Redhill (Hybrid or Fully Remote working)
Description
- Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths.
Cases and processes are completed to a high standard proving accurate and well worded correspondence in a timely manner.
- Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.
- Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.
- Utilises previous knowledge and experience in pension legislation/regulations as well as company's guidance and procedures to ensure day to day work on an individual and team basis is of a high quality.
- Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.
- Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.
- Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required.
- Assists in complex and project-based work as and when required.
- working on a big DC client doing some case work but mainly complaints.
All the basic timeline and letter drafting is done offshore so the work on the complaints is on the more complex parts like working out investment losses and making sure the letters that go out are to a high standard.
Requirements
- Previous experience working in an occupational pension administration team (DB and/or DC experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
- Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.
- Experience and knowledge of the manual calculations required for a variety of administration processes.
- High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
- Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
- Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.
- Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
- Experience of coaching and supporting less experienced colleagues.
- Experience of working in a hybrid/multi-site team would be an advantage.
- #J-18808-Ljbffr
Senior Pension Administrator in Redhill employer: WTW
WTW is an exceptional employer that fosters a dynamic work culture, offering a hybrid work model that promotes flexibility and work-life balance. Employees benefit from comprehensive health insurance and have ample opportunities for professional growth within the M&A team, making it an ideal environment for those looking to thrive in a collaborative and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Pension Administrator in Redhill
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like WTW.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like WTW might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Senior Pension Administrator in Redhill
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at WTW will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at WTW. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give WTW confidence in your short-term commitment to the role.
How to prepare for a job interview at WTW
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with WTW.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure WTW that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
