Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and drive service improvements for pension administration.
- Company: Join a leading outsourcing firm with a focus on client advocacy.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and expanding services.
- Qualifications: Strong communication skills and experience in client management.
- Other info: Dynamic role with opportunities to mentor and develop team members.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Great opportunity to join our Outsourcing line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. This role can be based out of our Redhill, Welwyn or Leeds office working hybrid.
As a Pensions Client Manager you will manage and own the client relationship for multiple WTW clients (UK). Understanding the needs of the clients and developing the relationship to ensure high levels of advocacy and identifying opportunities to expand the services we currently provide to them.
Representing Outsourcing GB in client meetings and actively promoting our products and services. You will effectively communicate with the operations teams and develop their understanding of the client needs.
The Role
- Ongoing development of the client service proposition within Outsourcing to enable the development of new business opportunities.
- To take ownership of complaint resolution and implement solutions to minimise future complaints.
- Understand the Outsourcing operations strategy and how it enables the business to evolve and capitalise on current and future business opportunities.
- Promote and role model a Continuous Improvement culture and supporting behaviours within Outsourcing operations; promote and sponsor improvement activities within the business to drive progression towards better working practices and performance.
- Identify, coach and mentor operations staff to develop their client management skills.
- Build long term mutually beneficial relationships with our clients at all levels.
- Understand our clients, their organisation, culture, people, challenges, direction and priorities.
- Proactive retention planning for contract extensions, avoiding benchmarking and tender scenarios.
- Identify and leverage opportunities to expand Outsourcing services and gain wider client exposure.
- Contribute the “client perspective” on internal projects, legislative change, product/technology developments.
- Review client services and profitability regularly.
Pensions Client Manager in Redhill employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Client Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the pensions sector, especially those at WTW. They can give you insider info and might even refer you for the role, which is always a bonus!
✨Tip Number 2
Prepare for those interviews by brushing up on your client management skills. Think of examples where you've built strong relationships or resolved complaints effectively. We want to see how you can bring that experience to the table!
✨Tip Number 3
Show your enthusiasm for continuous improvement! Be ready to discuss how you've contributed to better working practices in previous roles. This will resonate well with the hiring team as they value a proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Pensions Client Manager in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Client Manager role. Highlight your experience in client management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of client relationships and service improvement.
Showcase Your Communication Skills: As a Pensions Client Manager, communication is key. In your application, demonstrate your ability to communicate effectively, whether through examples of past experiences or by writing clearly and concisely. We love a good storyteller!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at WTW
✨Know Your Clients
Before the interview, research the company’s clients and their specific needs. Understanding the challenges they face and how the company’s services can help will show that you’re proactive and client-focused.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss examples of how you've successfully built and maintained client relationships in the past. Highlight your communication skills and any strategies you've used to ensure client satisfaction and advocacy.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've resolved client complaints or issues effectively. Be ready to explain your approach to problem-solving and how you implement solutions to prevent future complaints.
✨Emphasise Continuous Improvement
Talk about your commitment to continuous improvement and how you've contributed to enhancing client service propositions in previous roles. Share specific examples of initiatives you've led or participated in that improved client outcomes.
