Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational delivery and empower teams to achieve outstanding member outcomes.
- Company: Join LifeSight, a leading player in the UK pensions market.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a matched pension scheme.
- Other info: Hybrid working model with a focus on collaboration and community engagement.
- Why this job: Make a real impact in a dynamic environment with excellent growth opportunities.
- Qualifications: Experience in pensions operations management and strong leadership skills.
The predicted salary is between 60000 - 75000 ÂŁ per year.
As Operations Manager, you will lead LifeSight’s end‑to‑end operational delivery, shaping service excellence, empowering teams, and delivering outstanding member outcomes. LifeSight, WTW’s Defined Contribution (DC) master trust, represents one of our biggest business growth opportunities in the UK. Our growing business has already quickly gained a foothold in this exciting market supported by a targeted approach to the market to make us stand out against our competitors.
The Operations Manager will report to the Specialty Community Lead within the WTW Outsourcing business, with a matrix reporting line to the Head of LifeSight. You will be responsible for the end‑to‑end operational delivery of the LifeSight teams in the UK, working closely and proactively with the Service Delivery teams based in India and the Philippines to ensure a consistently high‑quality, first‑class service for LifeSight members.
The role has overall accountability for service delivery, projects, technical and quality teams, with a strong focus on continuous improvement, effective commercial decision‑making, and maintaining LifeSight’s position as a market‑leading master trust.
Work Style
This is a hybrid role based in Redhill, requiring one day per week in the office to enable meaningful collaboration and personal engagement with the team.
Overall Accountability
- Overall accountability for the delivery of LifeSight’s UK pensions administration services, with a strong focus on service quality, member experience, and operational efficiency.
- Agree, monitor, and report service quality and performance objectives with the LifeSight Operations and Governance team and Specialty Community Lead, ensuring KPIs and service commitments are consistently met.
- Ensure compliance with UK regulatory requirements and proactively identify, manage, and mitigate operational risk.
- Embed LifeSight’s service delivery values into team behaviours, leading from the front and acting as a senior escalation point for operational issues.
Operational Oversight
- Provide oversight of service delivery, projects, technical, quality, and complaints teams, ensuring all frameworks and controls remain effective and fit for purpose.
- Oversee resourcing across locations in partnership with Performance and Reporting, ensuring teams are appropriately staffed to support BAU delivery, new client installs, and scheme events.
- Maintain accountability for risk events, quality assurance, complaints handling, and project delivery, ensuring timely resolution and continuous improvement.
Reporting & Stakeholder Management
- Ensure LifeSight Client Managers and Operations and Governance teams receive timely, accurate MI and operational updates.
- Provide commercially focused recommendations to internal and external stakeholders on service delivery, resourcing, growth, and continuous improvement to enhance member outcomes.
- Support LifeSight’s growth ambitions by contributing to operational strategy and service innovation.
- Attend trustee meetings and support new business presentations as required.
- Collaborate with consultants and key stakeholders on process improvement and product development initiatives.
What you’ll bring
- Pensions Operations Management experience in administering Defined Contribution (DC) at scale.
- Excellent time management skills and the ability to oversee and steer multiple concurrent business priorities, including the ability to drive the removal of escalated blockers.
- Collaborative leadership style, self‑aware with the ability to adapt style as necessary.
- Strong track record of people leadership.
- An agile approach and highly adaptable to change.
- A strong advocate of high performance and continuous improvement.
- Able to supervise the team from the front, understand the detail and get involved when needed, as well as operate strategically and commercially.
- Demonstrable problem solving and reasoning skills relevant to an operational management role.
- Strong interpersonal and influencing skills, including good written and verbal communication and presentational skills.
- Able to work in a collaborative way and to foster an inclusive team culture.
- Ability to thrive and drive delivery in a busy, demanding and changing environment.
What We Offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.
Operations Manager in Redhill employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LifeSight and WTW thoroughly. Understand their values, recent projects, and how they stand out in the market. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you've demonstrated leadership, problem-solving, and operational excellence. This will help you articulate your experience clearly during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to LifeSight's success.
We think you need these skills to ace Operations Manager in Redhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in pensions operations management. We want to see how your skills align with the role of Operations Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style: As an Operations Manager, your leadership style is key! Use your application to demonstrate how you empower teams and drive high performance. Share examples of how you've led teams through challenges and fostered a collaborative culture.
Highlight Problem-Solving Skills: We love a good problem solver! In your application, include specific instances where you've tackled operational issues or improved processes. This will show us that you can think on your feet and adapt to changing environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at LifeSight.
How to prepare for a job interview at WTW
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Contribution (DC) pensions and the specific services LifeSight offers. Being able to discuss industry trends, regulatory requirements, and operational challenges will show that you're not just familiar with the role but genuinely interested in making a difference.
✨Showcase Your Leadership Style
Prepare examples that highlight your collaborative leadership style and how you've successfully led teams in the past. Think about times when you empowered your team or resolved conflicts, as this will demonstrate your ability to foster an inclusive culture and drive performance.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you handle operational challenges. Prepare some real-life examples where you identified issues, implemented solutions, and improved processes. This will showcase your problem-solving skills and your proactive approach to operational management.
✨Engage with Stakeholders
Since stakeholder management is key in this role, think about how you can effectively communicate and influence others. Be ready to discuss your experience in providing operational updates and recommendations, and how you’ve collaborated with various teams to enhance service delivery.