At a Glance
- Tasks: Help protect members from scams by making calls and verifying their pension transfers.
- Company: Join a leading firm dedicated to fraud prevention and member support.
- Benefits: Enjoy 25 days leave, private healthcare, and hybrid working options.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer-focused attitude, good communication skills, and knowledge of personal pensions preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Fraud Prevention Agent within our Outsourcing line of business. You will work both with the ScamScan Team and Member Verification Team. As part of the ScamScan team, you will be making outbound calls to help our members who are transferring their occupational pension schemes to a new provider. You will undertake a due diligence discussion with the member to ascertain and confirm the details and driving factors of the transfer request and highlight any potential areas of concern that could expose the member to a scam. The Member Verification Team supports the wider business where enhanced levels of identification are required at any point throughout our processes. This is achieved through direct conversations with the members and the use of biometric technology.
The Role
- Review information provided in the pre-transfer questionnaire.
- Update our internal systems and book members in for their appointments.
- Hold an engaged discussion with the member to review their responses and where necessary probe further to ensure we have an accurate picture of their transfer objectives and their identity.
- Identify and analyse areas of potential concern.
- Engage with scheme trustees.
- Work closely with the administration teams to assist them in proceeding cases in a smooth professional manner.
What You'll bring
- Keen to provide an exceptional service, with a positive and caller focused attitude.
- Knowledge of Personal Pensions is preferred.
- Proficient in Microsoft Office and SharePoint.
- Good communication skills.
- Natural problem solver, able to work to a high level of accuracy.
- Able to work well under pressure and meet solo/team targets.
What We Offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Agent in Redhill
✨Tap into Campus Networks
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We think you need these skills to ace Fraud Prevention Agent in Redhill
Some tips for your application 🫡
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How to prepare for a job interview at WTW
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with WTW.
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