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- Tasks: Lead impactful projects in pensions, managing delivery from start to finish.
- Company: WTW is a top administrator for private sector pension schemes, known for quality service.
- Benefits: Enjoy hybrid working options and a culture that values flexibility and inclusivity.
- Why this job: Make a real difference in people's lives while collaborating with diverse teams.
- Qualifications: Experience in project management within financial services or pensions is essential.
- Other info: We embrace diversity and provide support for all applicants throughout the hiring process.
The predicted salary is between 43200 - 72000 £ per year.
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Global Talent Acquisition – Health, Wealth & Career for UK and Ireland @WTW
Description
Our work touches the lives of millions of people. WTW Outsourcing Business is dedicated to helping our clients deliver excellent experience to the members of their pension schemes. We have a strong focus on member centric service delivery and highly functional member portal solutions which is recognised by our clients and market intermediaries. Through a commitment to quality and service, we have a 98% client retention record. In the UK we are the No. 1 administrator to the top 200 private sector pension schemes and our target market is medium to large private sector organisations.
Make a Real Impact in the World of Pensions
Are you ready to lead high-impact projects that truly make a difference? We’re looking for a passionate and driven Project Manager to join our Client Services Delivery team within WTW’s Outsourcing Business Solutions function.
In this role, you won’t just manage projects—
- you’ll own the delivery of complex, pensions-related initiatives for some of our key clients.
- From strategic planning to final delivery, you’ll be at the heart of it all—guiding multiple workstreams, aligning stakeholders, and ensuring every detail is accounted for.
- You’ll work across various lines of business, collaborating with internal teams and external partners to create and execute end-to-end project plans that drive real value.
- Your ability to see the bigger picture while keeping an eye on the details will be essential.
This is a fantastic opportunity for someone with solid project management experience—ideally in pensions or financial services—who’s looking for a role that combines leadership, collaboration, and the chance to work on projects that truly matter.
If you\’re someone who thrives in a dynamic environment and loves the challenge of delivering exceptional results, we’d love to hear from you.
The Role
- Achieve project delivery deadlines within scope and budget. Ensure out of scope activity is identified and additional costs managed with the client.
- Drive high quality project governance, risk and issue management.
- Deliver quality updates on programme delivery status to the Client Steering Committee.
- Participation in client Working Groups, calls and technical workshops.
- Co-ordinate internal resources, on and offshore, for the execution of the project delivery plans.
- Identify and efficiently resolve issues identifying solutions which will enable projects to be effectively delivered in accordance with client requirements.
- Creation and tracking of project plans.
- Management of project change requests
- Management of project RAID’s.
- Management of project budgets.
- Management of project resource demand.
- Relationship management with clients.
- Create and maintain comprehensive project documentation.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
Qualifications
The Requirements
- Proven work experience as a Project Manager in Client Services Delivery within Financial Services and or Pensions(DB / DC) benefits industry.
- Proven work experience of delivering technical changes to support Regulatory requirements
- Highly organized, motivated individual with excellent communication skills and strong team skills.
- Analytical thinker with creative problem-solving skills and attention to detail.
- Proven leadership experience in achieving successful project outcomes.
- Prince2 experience / qualification preferred
- Ability to lead cross functional teamwork in and across teams and organizations.
- Ability to identify potential issues and dependencies early.
- Quickly facilitates mitigation plans, alternative approaches and communication of risks.
- Adeptness at learning new technology and tools.
- Naturally able to share lessons learned and best practices with others.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
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Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Project Management and Information Technology
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Project Manager Client Services Delivery employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager Client Services Delivery
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in the pensions and financial services sector. Understanding the current landscape will help you speak confidently about how your experience aligns with the needs of WTW.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who have experience with client services delivery. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your project management methodologies, particularly any experience with Prince2 or similar frameworks. Being able to articulate your approach to managing complex projects will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past projects where you identified issues early and implemented effective solutions. This will highlight your analytical thinking and leadership capabilities.
We think you need these skills to ace Project Manager Client Services Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant project management experience, especially in client services delivery and the pensions or financial services sector. Use specific examples that demonstrate your ability to manage complex projects and lead teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for project management and how it aligns with WTW's mission. Mention your proven track record in delivering successful projects and your understanding of the pensions industry, showcasing your analytical and problem-solving skills.
Highlight Relevant Qualifications: If you have qualifications like Prince2, be sure to mention them prominently. Discuss how these qualifications have equipped you with the skills necessary to manage risks and deliver projects on time and within budget.
Showcase Leadership Experience: Emphasise any leadership roles you've held in previous projects. Provide examples of how you've successfully led cross-functional teams and managed stakeholder relationships, as this is crucial for the role at WTW.
How to prepare for a job interview at WTW
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Project Manager in Client Services Delivery. Familiarise yourself with the key tasks mentioned in the job description, such as project governance, risk management, and client relationship management.
✨Showcase Your Experience
Be prepared to discuss your previous project management experience, especially in financial services or pensions. Highlight specific projects where you successfully delivered results, managed budgets, and coordinated teams, as this will demonstrate your capability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think of examples from your past experiences where you identified issues early and implemented effective solutions, as this aligns with the requirements of the position.
✨Emphasise Communication Skills
Effective communication is crucial in this role. Be ready to discuss how you have successfully communicated with stakeholders, led teams, and provided updates on project statuses. This will show that you can maintain strong relationships and keep everyone informed throughout the project lifecycle.
