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- Tasks: Lead operational excellence for our Azure-based platform and enhance service reliability.
- Company: Join a global team at WTW, committed to inclusivity and innovation.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Why this job: Make a real impact by driving continuous improvement in platform operations.
- Qualifications: Experience in platform operations and strong Azure expertise required.
- Other info: Dynamic role with opportunities for mentorship and collaboration across teams.
The predicted salary is between 43200 - 72000 £ per year.
The Client Technology team owns the technology roadmap that supports the Willis Client journey. The team has several inter-related delivery and operations workstreams across client portal capabilities and client records management.
Within this globally distributed team, this role will lead the operational excellence of our Azure-based production platform. This is a key role responsible for ensuring service reliability, secure-by-design practices, and continuous improvement across our DevOps and service management functions. Reporting to the Head of Client Technology within CRB Business Technology, you will work closely with cross-functional teams in an Agile environment to accept into production scalable, secure, and high-performing services.
We are seeking a detailed-oriented, process-minded experienced Platform Operations Manager to lead our service management and DevOps practices to strengthen our production acceptance, proactively monitor and fix, improve customer satisfaction, and to drive continuous improvement across our platform operations.
The Role
Service Management & Reliability
- Own the cost, health, and performance of the production environment
- Lead incident response, root cause analysis, and postmortem processes
- Monitor SLAs, SLOs, and KPIs for platform services
DevOps & Release Management
- Oversee CI/CD pipelines and ensure smooth and secure build acceptance into production
- Collaborate with engineering teams to improve deployment processes
- Champion automation and infrastructure-as-code practices
- Partner with security teams to ensure compliance, threat modelling, and secure deployments
- Drive adoption of secure coding, scanning, and monitoring tools across the platform
Continuous Improvement
- Identify and implement improvements in operational workflows
- Drive initiatives to reduce toil and improve system resilience
- Foster a culture of learning and operational excellence
Reporting & Communication
- Produce regular reports on KPIs, platform performance, incidents, and improvements
- Communicate effectively with stakeholders across engineering, product, and leadership
- Maintain clear documentation of operational procedures and standards
Team Leadership
- Manage and mentor a cross-functional team
- Support career development and performance management
- Promote collaboration and knowledge sharing across teams
Qualifications
The Requirements:
Experience: Essential
- Proven experience in platform operations, DevOps, or SRE leadership roles
- Strong expertise in Microsoft Azure PaaS services (e.g., App Services, Azure Functions, AKS, Azure DevOps)
- Solid understanding of Agile methodologies and cross-functional team collaboration
- Experience with monitoring, observability, and incident management tools
- Strong grasp of security best practices and secure-by-design principles
- Excellent communication, leadership, and stakeholder management skills
- Proven experience in end-user management
Experience: Preferable
- Experience with ITIL or other service management frameworks
- Background in software engineering or systems architecture
- Knowledge of security and compliance in production environments
- Certifications in Azure (e.g., AZ-400, AZ-305) or ITIL
- Experience with compliance frameworks (e.g., ISO 27001, SOC 2)
- Background in software engineering or systems architecture
- Knowledge of General Insurance (London Market / Lloyd’s and Industry) products and services
Skills/other
- Excellent interpersonal skills, including listening, verbal, and written communication with the ability to communicate effectively with all levels of the Company
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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Platform Operations Manager employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Operations Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to platform operations and DevOps. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your expertise in Azure and DevOps practices. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Platform Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Platform Operations Manager. Highlight your experience with Azure services and any relevant DevOps practices. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about platform operations and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Quantify your successes where possible, like improvements in service reliability or customer satisfaction. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WTW
✨Know Your Azure Inside Out
Make sure you brush up on your knowledge of Microsoft Azure PaaS services. Be ready to discuss how you've used services like App Services, Azure Functions, and AKS in past roles. This will show that you’re not just familiar with the platform but can also lead operational excellence.
✨Demonstrate Your DevOps Savvy
Prepare to talk about your experience with CI/CD pipelines and how you've improved deployment processes in previous positions. Highlight any automation or infrastructure-as-code practices you've championed, as this is crucial for the role.
✨Showcase Your Incident Management Skills
Be ready to discuss specific incidents you've managed, including your approach to root cause analysis and postmortem processes. This will demonstrate your ability to lead incident response and improve service reliability.
✨Communicate Like a Pro
Since this role involves collaboration with cross-functional teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with stakeholders at various levels, ensuring everyone is aligned and informed.
