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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch pension administration services.
- Company: Join WTW, a forward-thinking company that values inclusivity and collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while developing future leaders.
- Qualifications: Proven leadership skills and experience in client-facing roles, especially in pensions.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Are you are customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.
In WTW’s Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi client team in the Redhill Office.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.
The Role
- This is a new role whose focus will be on providing an enhanced and empathetic delivery. From a member experience point of view, you will be the ‘go to’ colleague for the client team and may be required to attend client/trustee calls discussing (but not limited to) member matters that require a high level of customer care.
- Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK.
- Responsible for the quality and performance objectives defined by WTW and ensuring member first
- Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
- Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service.
- Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards.
- Ensuring team productivity is at its optimum and is measured.
- Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other
The Requirements
- Highly experienced in the creation and management of high performing, results driven teams.
- A track record in achieving business objectives and goals in a fast-paced, team environment.
- A strong leader and negotiator, with excellent influencing skills and a can-do attitude
- Experience of presenting to both internal and external stakeholders.
- Evidence of developing and implementing staffing and training plans to maximise quality, efficiency, utilisation, and productivity.
- Supporting the team leaders and teams to adopt new processes changes and procedures with a solution orientated mindset.
- Ability to create a one team mindset that mentors and develops employees to help create a high-performance organization and a capacity for future leaders.
- Ensure that structures and systems for line management are in place and consistently followed across the team.
- Experience in dealing with DB occupational schemes is essential.
- Experience of working within a client facing environment.
- Critical thinking to facilitate more in-depth discussions.
- Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution the removal of escalated blockers.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
Equal Opportunity Employer
Pensions Admin Manager employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Admin Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to pensions administration. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to present yourself, highlight your experience in managing teams and driving results. Use specific examples to demonstrate how you've created high-performing teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Pensions Admin Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pensions Admin Manager role. Highlight your experience in managing teams and delivering high-quality service, as this is key for us at WTW.
Showcase Your People Skills: Since this role is all about effective communication and customer care, don’t forget to share examples of how you've successfully interacted with clients or team members in the past. We love a good people person!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a well-organised application that gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WTW
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension schemes, especially defined benefit schemes, as this role is all about delivering top-notch service in that area. Familiarise yourself with the latest trends and regulations in pensions administration to show you're not just a candidate, but a knowledgeable asset.
✨Showcase Your Leadership Skills
Since this role involves managing high-performing teams, be ready to share specific examples of how you've led teams to success in the past. Think about times when you’ve influenced others or resolved conflicts, and be prepared to discuss your approach to creating a collaborative culture.
✨Prepare for Client Interactions
As you'll be the go-to person for client matters, practice how you would handle client calls or presentations. Role-play potential scenarios with a friend or mentor to build your confidence in discussing member matters and demonstrating your customer care skills.
✨Emphasise Your Adaptability
With the hybrid working model in play, highlight your ability to work flexibly and manage multiple projects simultaneously. Share examples of how you've adapted to change in previous roles and how you can help your future team embrace new processes and procedures.
