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For Companies At a Glance
- Tasks: Evaluate IT efficiency and improve service delivery in a dynamic environment.
- Company: Join a leading financial services firm focused on innovation and quality.
- Benefits: Competitive salary, comprehensive health benefits, and generous paid time off.
- Why this job: Make a real impact by driving continuous improvement in IT services.
- Qualifications: Bachelor’s degree and 10-15 years of relevant experience required.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 54000 - 72000 £ per year.
The Role
- Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement.
- Seeks feedback from the internal stakeholders, agrees and owns the team’s Continual Service Improvement Plans (CSIPs).
- Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB).
- Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues.
- Incident and Problem Management, Service Delivery Management, Budget Management, Stakeholder Management (Internal and External), Continuous Improvement.
The Requirements
- Bachelor’s Degree in Computer Science, Information Technology Management and/or an MBA is required.
- 10-15 years experience in a similar role within the financial industry or a complex international environment.
- Experience with establishing oversight and governance with third party service providers for contract management and performance monitoring is required.
- Familiarity with reporting software, ITSM tools like ServiceNow is strongly preferred.
- ITIL and/or PMP certified would be preferred.
- Ability to think out of the box, solve problems, encourage innovation and manage change.
- Actively promotes ideas, proposals, and influences strategy.
- Excellent critical thinking and creative problem solving.
- Ability to work independently, under own initiative and within a team.
Compensation
- The base salary compensation range being offered for this role is $75,000.00-$100,000.00 USD annually.
- This role is also eligible for an annual short-term incentive bonus.
Company Benefits
- Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles).
- Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets.
Service Manager in Manchester employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT and Operations processes, and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've improved processes or managed incidents in the past. This will demonstrate your ability to think critically and drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT and Operations efficiency. We want to see how your skills align with our focus on continual service improvement and stakeholder management.
Showcase Your Experience: Don’t just list your previous roles; explain how your 10-15 years of experience in the financial industry has prepared you for this position. We love seeing specific examples of how you've tackled operational quality issues or managed third-party service providers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your qualifications like ITIL or PMP certifications clearly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at WTW
✨Know Your Stuff
Make sure you’re well-versed in IT and Operations efficiency, especially within the financial industry. Brush up on your knowledge of ITSM tools like ServiceNow and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your ability to think outside the box and tackle operational quality issues. Think of specific instances where you developed corrective actions or countermeasures and be ready to share those stories.
✨Engage with Stakeholders
Demonstrate your experience in stakeholder management by discussing how you’ve sought feedback from internal stakeholders in previous roles. Be prepared to talk about how you’ve influenced strategy and promoted ideas effectively.
✨Highlight Continuous Improvement
Discuss your approach to Continual Service Improvement Plans (CSIPs). Share how you’ve documented and administered service portfolios and catalogues, and be ready to explain how you measure success in these areas.
