Executive Account Manager (Permanent) in Manchester

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Description Join our growing Facultative Reinsurance Client Servicing team in Manchester / Leeds, working closely with brokers and sales colleagues in London, our global network, international clients and our operational team in Mumbai. The team provides bespoke facultative reinsurance solutions to a diverse range of overseas insurers, local insurers and Lloyd’s Syndicates, supporting clients throughout the full reinsurance lifecycle. The Role: Manage and develop strong relationships with international clients, providing high-quality service throughout the policy lifecycle. Work closely with Brokers and Client Relationship Managers to understand client needs and support the delivery of tailored reinsurance solutions. Coordinate the end-to-end placement process with London brokers, clients, global offices and the Mumbai Placing & Billing team. Prepare and issue accurate renewal, placement, policy and mid-term documentation in a timely manner. Support new business requests and ensure accurate maintenance of placement files and relevant systems. Complete required KYC, sanctions, third-party approval and market security checks in line with regulatory and business requirements. Monitor service levels and KPIs while ensuring compliance with WTW policies, procedures and FCA requirements. Contribute to process improvements and effective operational governance across the Business Unit. Proven experience in client servicing within insurance or (re)insurance, ideally within a facultative reinsurance environment. Strong track record of delivering high-quality client service and building relationships with clients, colleagues and (re)insurers. Excellent communication, organisation and stakeholder management skills. Comfortable working with established processes, systems and regulatory requirements. Good IT skills, including Excel and MS Office; experience with Power BI, PQ/RIC and broking systems is desirable. What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.