Technical Claims Consultant in London

The Technical Claims Consultant is a senior, client-facing role responsible for the effective management and settlement of major and complex insurance claims. The position plays a pivotal role in strengthening relationships with senior internal stakeholders, insurers, and external clients, ensuring that claims outcomes align with and support clients’ broader strategic objectives.

With a strong emphasis on revenue generation, the role combines hands-on claims management with the delivery of high-value technical consultancy services, including audits, policy stress testing, scenario planning, and strategic advisory support. The role is particularly suited to professionals with deep expertise in Property Damage claims and complex loss environments.

The Role

• Providing strategic direction and leadership in the handling of major and complex losses to achieve optimal technical and commercial outcomes for clients.
• Establishing clear terms of reference at the outset of a claim, ensuring structured, efficient, and effective claims delivery.
• Partnering with Loss Management and Client Service teams to position the major loss proposition and secure client appointments.
• Preparing, presenting, and managing claims submissions to insurers, while overseeing engagement with loss adjusters, insurers, legal advisers, and other key stakeholders.
• Managing ongoing communications and negotiations with primary insurers, co-insurers, excess layer insurers, reinsurers, and captive arrangements where applicable.
• Acting as a trusted client advocate by providing specialist technical advice and leadership within areas of expertise.
• Identifying opportunities to introduce broader WTW capabilities and services to enhance client value.
• Building and maintaining strong market relationships with insurers, loss adjusters, forensic accountants, and legal professionals to ensure a collaborative approach to major losses.
• Supporting revenue growth through the delivery of technical consultancy services such as audits, scenario testing, and policy reviews.
• Contributing to technical thought leadership via internal and external bulletins, training sessions, client academies, and learning materials.
• Working closely with claims leadership and executive stakeholders to promote continuous improvement, operational efficiency, and effective governance across major and complex claims portfolios.

Qualifications

• Significant, hands-on experience in UK commercial insurance claims, with a strong emphasis on major and complex losses.
• Deep technical knowledge of insurance products, policy wordings, and insurance market practices.
• Proven experience in Property Damage claims within complex loss environments.
• Excellent interpersonal and communication skills, with the ability to influence and build credibility with senior internal and external stakeholders.
• A strong client advocacy approach, with a track record of delivering consistently high levels of service.
• Experience operating within structured claims processes, systems, and governance frameworks.
• Professional insurance qualifications such as ACII, CII, or CILA are preferred, or equivalent relevant industry experience.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com