At a Glance
- Tasks: Support product launches and enhance user experience through collaboration and feedback.
- Company: WTW, a leader in data-driven solutions for resilience and performance.
- Benefits: 25 days annual leave, private healthcare, hybrid working, and volunteer day.
- Other info: Opportunities for personal growth and a supportive work environment.
- Why this job: Join a dynamic team transforming the global insurance market with innovative technology.
- Qualifications: Experience in Product Operations and strong communication skills required.
The predicted salary is between 54000 - 66000 £ per year.
Description
At WTW, we provide data-driven, insight-led solutions in the areas of people, risk and capital, helping organisations become more resilient and perform at their best.
Through collaboration, innovation and a deep commitment to our clients' success, we help organisations turn complex challenges into opportunities.
Within our Risk & Broking business, we are transforming how the global insurance market operates by developing more efficient, connected and technology-enabled ways of placing and managing risk.
Our focus is on improving efficiency, expanding access to markets and capital, leveraging data and insights and creating stronger connectivity across the broker-insurer value chain.
As a Product Operations Specialist, you will play an important role in supporting the successful launch and adoption of new products and technology across our internal colleagues and clients.
Working across the full product lifecycle, you'll help prepare products for launch, support adoption, gather feedback and contribute to the continuous improvement of our products and user experience.
You'll work closely with Product Managers, Engineering teams and business stakeholders to help deliver successful outcomes.
The Role
- Product knowledge & launch readiness
- Become a product expert, understanding how technical products work, how different user groups use them and where common challenges and opportunities arise.
- Lead product readiness activities, working with Product Managers and business users ahead to ensure successful product launches.
- Create and maintain process guides, release notes and user-facing documentation.
- Lead and participate in User Acceptance Testing (UAT), documenting issues and contributing to feature prioritisation.
- Build repeatable processes to support product releases across regions.
- Adoption & delivery
- Drive product adoption and support behaviour change across colleague groups.
- Create and contribute to training materials, help articles and internal communications.
- Monitor adoption, feedback and success metrics, using insights to identify barriers and support future product plans.
- Feedback & continuous improvement
- Collect, triage and route feedback to the appropriate product teams.
- Build strong relationships across business stakeholders, acting as a key link between users and product teams.
- Identify opportunities for continuous improvement and escalate risks, issues and blockers where required.
- Support & operations
- Maintain documentation, contribute to training materials and support resources as products evolve.
- Contribute to release activities, change enablement and bug triage processes as required.
Qualifications
- What you’ll bring
- Experience working within Product Operations, change management or a similar environment.
- Results-oriented with a practical approach to problem solving.
- Strong verbal and written communication skills.
- Comfortable engaging with both technical and non-technical audiences.
- Highly organised with the ability to manage multiple workstreams and priorities.
- Able to work independently and collaboratively across teams and regions.
- Experience measuring adoption and translating colleague feedback into product insight.
- Able to communicate issues, risks and potential resolutions clearly and constructively.
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally.
You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco. com
Product Operations Specialist in London employer: WTW
WTW is an exceptional employer that fosters a dynamic work culture, offering a hybrid work model that promotes flexibility and work-life balance. Employees benefit from comprehensive health insurance and have ample opportunities for professional growth within the M&A team, making it an ideal environment for those looking to thrive in a collaborative and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Specialist in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like WTW!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at WTW would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at WTW through your school's career services!
We think you need these skills to ace Product Operations Specialist in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Operations Specialist, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Operations Specialist position at WTW. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at WTW
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
