Hybrid Account Manager (Pensions) in London

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Join us as Account Executive within our GB Retail Transportation Team. You will play a pivotal role in delivering outstanding outcomes for our clients and prospects and will be responsible for a portfolio of Transport clients and prospects. You will coordinate activity across multiple stakeholders, ensuring seamless service delivery, supporting client retention, account development and new business growth. Working with an experienced team, you will develop a deep understanding of client businesses and provide tailored insurance and risk management solutions across the Transport sector including Rail, Bus & Coach, Haulage & Logistics and Transport Infrastructure clients. The Role Manage and develop relationships with a portfolio of Transport clients, understanding their businesses and risk management needs, acting as a trusted day to day contact and ensuring delivery of high-quality service and advice Coordinate and contribute to the delivery of ongoing client service, including renewals and mid-term adjustments, ensuring adherence to service standards Support the preparation of client documentation, including reports, renewal packs, and presentations Contribute to accurate budgeting, forecasting, and revenue tracking for the client portfolio Work closely with broking teams and maintain effective relationships with insurers and market contacts to support placement activity and deliver optimal client outcomes Provide feedback on client needs, market conditions, and service improvements, supporting the implementation of actions to enhance client retention and process performance Support business development activity, including contributing to the sales process, helping win, retain, and develop profitable clients within the Transport sector Qualifications What you’ll bring Experience managing commercial clients ideally in the Transport sector Strong knowledge of commercial insurance markets and core insurance principles Proven ability to build, manage and develop client relationships, delivering excellent client service while supporting account growth and new business development. Strong organisational and multitasking skills, with the ability to coordinate multiple stakeholders and workstreams to deliver client and business objectives. Strong digital literacy and experience working with processes and systems to support consistent client service delivery Degree level education preferred (or equivalent experience) Professional qualifications (e.g. ACII) or working towards desirable What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com