Broker - North American Casualty in London

Position within the Direct GB business unit responsible for the retention and servicing of existing global clients and the development of new business, utilising market and internal WTW relationships with a focus on North American Casualty.

WTW is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth.

The Role

We are seeking an experienced and dynamic Broker to join our London-based North American Casualty team. This role involves managing key client relationships, developing new business opportunities, and delivering high-quality broking services within the Corporate Risk & Broking segment. You will focus on casualty lines for North American clients, including general liability, auto liability, umbrella/excess liability, and specialty casualty programs.

Key Responsibilities

• Assess clients’ operational exposures and risk transfer needs, delivering tailored casualty solutions and ongoing advisory support.
• Understand and adhere to business unit policies and procedures, providing clear explanations when required.
• Build and maintain strong relationships with clients, retail offices, and insurers across the North American casualty marketplace.
• Provide technical, industry, and subject-matter expertise, leveraging team and Group resources as appropriate.
• Develop effective placement strategies, pricing approaches, and program structures to meet client needs, grow the portfolio, and deliver profitable business.
• Manage the full client lifecycle from pre-placement strategy through post-placement servicing, ensuring exceptional delivery at every stage.
• Drive creative product and solutions development, identifying emerging client needs and collaborating with internal teams and markets to design innovative casualty offerings and differentiated program structures.

Qualifications

What you'll bring:

• Knowledge of casualty insurance markets—North American experience is beneficial but not required. Candidates with broader casualty experience and strong commercial acumen are encouraged to apply.
• Previous experience working within casualty insurance, broking, underwriting, or a related risk-focused discipline.
• Demonstrated ability to deliver high levels of client service.
• Skilled at building effective relationships at all levels with clients, prospects, colleagues, insurers, and external specialists.
• Strong communication, negotiation, and influencing skills.
• Familiarity with WTW’s products, services, and placement capabilities (or the ability to learn quickly).
• Experience working with and adhering to processes and systems that support high-quality client service delivery.

What we offer:

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com