At a Glance
- Tasks: Support clients with professional indemnity insurance from renewal to day-to-day queries.
- Company: Join a leading firm known for its commitment to client service and collaboration.
- Benefits: Enjoy 25 days leave, private healthcare, and a pension scheme with matched contributions.
- Other info: Hybrid working options and a supportive environment for personal and professional growth.
- Why this job: Make a real impact by helping clients navigate their insurance needs.
- Qualifications: Strong communication skills and a proven track record in client service required.
The predicted salary is between 30000 - 40000 £ per year.
This role will see the successful candidate join the Client Service Team. The team is tasked with supporting clients with a wide range of their professional indemnity insurance requirements, from preparing for renewal, through quoting and binding cover and to responding to day‐to‐day client enquiries. The Client Service Team is responsible for providing high‐quality client service across the full cycle of the professional indemnity product.
Responsibilities
- Understand, apply and where necessary, explain the Business Units (BU) policies and procedures
- Ensure that all documentation is accurate and WTW 'Client Excellence Model' compliant
- Provide technical and subject‐matter expertise where required
- Draw on expertise within specialist teams within the BU and across the group for clients as required
- Understand the client's needs and assist Account Executives in delivering those needs
- Manage compliant processing of contracts as per FCA and contract certainty requirements
- Deliver end‐to‐end ongoing client service
- Adhere to internal procedures and compliance processes
- Promote a respectful environment which adheres to company code of conduct and policies
- Foster and maintain collaborative and professional relationships with WTW associates in Mumbai and elsewhere
- Assist with the resolution of complex queries
Qualifications
- Strong communication skills
- Proven track record of delivering high levels of client service
- Skilled at building effective relationships, at all levels, with clients, associates and insurers
- Holds all regulatory licenses, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines
- Ability to represent the Practice and WTW with integrity and credibility
What we offer
- Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
- Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
- Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
- We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
- On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‐to‐work programme, dental and optical cover, critical illness protection, and much more.
Equal Opportunity Employer
We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.
ATE Case Manager in London employer: WTW
WTW is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on client service, the ATE Case Manager role offers a collaborative work environment in Ipswich, where you can thrive with a generous benefits package, including 25 days of annual leave, private healthcare, and hybrid working options. Join us to make a meaningful impact while enjoying a supportive culture that values integrity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land ATE Case Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WTW. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WTW before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ATE Case Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WTW:Your cover letter is your chance to shine! Tell us why you want to work at WTW specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WTW!
How to prepare for a job interview at WTW
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
