Lead Product Business Analyst

Join the Willis Neuron product team as a Lead Product Business Analyst taking ownership of product definition for one of our three key delivery pillars: Data, Calculations or Agentic Analytics. You will help shape innovative digital products that enable better risk insight, analytics and decision-making across Risk & Broking. Working alongside a Delivery Lead and Product Architect, you will play a key role in defining what we build, why it matters and where we prioritise investment. Acting as both the pillar's Product Lead and senior business analyst, you will translate the needs of brokers, actuaries and clients into clear, prioritised product requirements that engineers and AI coding agents can build against.

You will collaborate with broking teams, actuaries, model builders, UX designers and engineers to develop products that bring together data, analytics, climate risk and AI-driven capabilities. As our delivery model increasingly embraces AI agent-led development, you will help ensure requirements are clear, robust and outcome-focused, while using AI tools as part of your own day-to-day work. Reporting to the R&A & Data Leader, this role offers a hybrid working model, ideally with one to two days per week in our London or Ipswich office, alongside occasional travel to support stakeholder engagement and team collaboration.

The Role:

• Own product definition for your pillar: shape the needs of broking teams, actuaries, and clients into well-defined, valuable Features on the central backlog, from early discovery through to adoption.
• Set priorities and value with the pillar's Delivery Lead and Product Architect, pre-aligning with R&A and Actuarial Leads and representing the pillar at the prioritisation forum and roadmap reviews.
• Run discovery with business and design colleagues: workshops, interviews, and journey mapping that uncover the real problem before a solution is chosen, validating concepts with UX and end users.
• Write clear, outcome-focused requirements, including user stories, acceptance criteria, business rules, process flows, and data models, precise enough for engineers and AI coding agents to build against and test.
• Work with engineers and architects through delivery: challenge solution options, resolve requirement and scope questions at pace, and validate the result with business users before release.
• Define and track success measures for your pillar's Features, using usage data, operational insight, and stakeholder feedback to steer the next iteration and evidence the value delivered.
• Analyse business processes and customer workflows to identify opportunities for optimisation and automation, including where AI agents can take on the work.
• Keep the central backlog board accurate (priority, dates, RAG status, and linked dependencies) and raise risks, issues, and cross-pillar dependencies early.
• Guide and coach other analysts in your pillar, and set the standard for analysis, documentation, and backlog quality across R&A and Data.
• Use AI tools (e.g. Microsoft Copilot, Claude) in your daily work to accelerate discovery, analysis, story writing, and documentation, and help the team adopt AI-assisted and agent-led delivery.

Qualifications

What you'll bring:

Essential Experience

• Experience working as a Business Analyst, Product Analyst, or Product Owner on software products in an agile environment, including leading analysis or product definition for a product area, team, or workstream.
• Proven ownership of a backlog or roadmap: shaping features, writing user stories and acceptance criteria, and prioritising by value, risk, and dependency with senior stakeholders.
• Strong business analysis craft, including elicitation, process and data analysis, and solution definition, turning complex problems into clear, testable requirements.
• Experience facilitating workshops and guiding business and technical stakeholders to decisions, with the confidence to influence and challenge at a senior level.
• Experience of agile delivery (Kanban, Scrum, or similar) working from a shared, board-based backlog.
• Hands-on professional use of AI assistants (e.g. Microsoft Copilot, Claude), with good judgement on where they add value and where their output must be validated.
• A good level of technical understanding: able to read data models and solution designs, understand APIs and integration, and challenge options alongside architects and engineers.
• Experience guiding or mentoring other analysts, formally or informally.
• Excellent communication and relationship-building across business, design, engineering, and specialist teams, working independently while managing competing priorities.

Desirable Experience:

• Experience in insurance, insurance broking, risk, financial services, or other regulated industries.
• Experience delivering data, analytics, climate, or geospatial products, or working alongside actuaries, data scientists, or model builders.
• Experience with AI-enabled solutions, such as writing specifications for AI coding agents or defining agent tools, skills, or conversational features.
• Familiarity with GitHub, Azure DevOps, Jira, Confluence, Miro, Figma, or similar collaboration and delivery tools.
• Experience working alongside UX designers and researchers, and an understanding of journey mapping, service design, or user-centred design.
• Experience operating in global teams across multiple locations and time zones.
• BCS Business Analysis certification, a product ownership certification (e.g. CSPO), or equivalent professional qualification.

What we offer:

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtw.com