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For Companies At a Glance
- Tasks: Evaluate IT efficiency and improve service delivery in a dynamic environment.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive salary, comprehensive health benefits, and generous paid time off.
- Why this job: Make a real impact by driving continuous improvement in IT services.
- Qualifications: Bachelor's degree and 10-15 years of relevant experience required.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 54000 - 72000 £ per year.
The Role
Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement. Seeks feedback from the internal stakeholders, agrees and owns the team’s Continual Service Improvement Plans (CSIPs). Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB). Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues.
- Incident and Problem Management
- Service Delivery Management
- Budget Management
- Stakeholder Management (Internal and External)
- Continuous Improvement
Qualifications
- Bachelor’s Degree in Computer Science, Information Technology Management and/or an MBA is required
- 10-15 years experience in a similar role within the financial industry or a complex international environment
- Experience with establishing oversight and governance with third party service providers for contract management and performance monitoring is required
- Familiarity with reporting software, ITSM tools like ServiceNow is strongly preferred
- ITIL and/or PMP certified would be preferred
- Ability to think out of the box, solve problems, encourage innovation and manage change
- Actively promotes ideas, proposals, and influences strategy
- Excellent critical thinking and creative problem solving
- Ability to work independently, under own initiative and within a team
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Compensation And Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $75,000.00-$100,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
- Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
Service Manager in Ipswich employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your experience aligns with their needs, especially in areas like IT service management and continuous improvement. Tailor your responses to highlight your problem-solving skills and strategic thinking.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Manager position!
We think you need these skills to ace Service Manager in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in IT and Operations efficiency, and don’t forget to mention any relevant certifications like ITIL or PMP. We want to see how your background aligns with our needs!
Showcase Your Achievements: When writing your application, focus on your achievements rather than just listing responsibilities. Use specific examples of how you've improved processes or managed teams effectively. This helps us see the impact you've made in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at WTW
✨Know Your Stuff
Make sure you’re well-versed in IT and Operations efficiency, especially within the financial industry. Brush up on your knowledge of ITIL and PMP methodologies, as well as any relevant tools like ServiceNow. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational quality issues in the past. Think about specific incidents where you developed corrective actions or countermeasures. This will demonstrate your ability to think outside the box and manage change effectively.
✨Engage with Stakeholders
Be ready to discuss how you’ve sought feedback from internal stakeholders in previous roles. Highlight your experience in managing relationships with both internal and external parties, as this is crucial for a Service Manager. Show that you can influence strategy and promote ideas effectively.
✨Prepare Your Questions
Have a list of insightful questions ready to ask during the interview. This could include inquiries about the company’s Continual Service Improvement Plans or how they measure the effectiveness of their IT services. Asking thoughtful questions shows your genuine interest in the role and the company.
