WTW is looking for a Service Centre Team Leader to join a growing customer service operation. You will lead a team, drive quality, report on performance, coach staff and manage escalations while supporting key projects.
You will use omnichannel platforms, monitor SLA targets and deliver initiatives that improve efficiency and member experience. Hybrid working is available, with strong career development and a supportive team culture.
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Service Centre Team Leader — Data-Driven & People‑Oriented in Ipswich employer: WTW
WTW is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a comprehensive benefits package that includes 25 days of annual leave, private healthcare, and a defined contribution pension scheme. The work culture fosters professional growth through hybrid working options and opportunities to engage in meaningful community service, making it an ideal environment for those looking to develop their careers while contributing positively to society.
