WTW is seeking a Service Centre Team Leader to oversee data analysis, reporting and quality monitoring while coaching a team to deliver exceptional customer service. The role includes performance management, project planning, and handling escalations to ensure high-quality support for members and clients.
You will lead coaching sessions, manage performance improvements, and support new service installs, contributing to a professional, efficient service centre environment in a hybrid working
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Hybrid Service Centre Team Lead - Data & Coaching employer: WTW
WTW is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a comprehensive benefits package that includes 25 days of annual leave, private healthcare, and a defined contribution pension scheme. The work culture fosters professional growth through hybrid working options and opportunities to engage in meaningful community service, making it an ideal environment for those looking to develop their careers while contributing positively to society.
