At a Glance
- Tasks: Lead claims strategy and engage with clients on complex claims in the insurance industry.
- Company: WTW, an inclusive employer supporting the LGBTQ+ community.
- Benefits: 25 days leave, private healthcare, hybrid working, and a range of additional perks.
- Other info: Join a dynamic team with a commitment to equal opportunity and personal growth.
- Why this job: Make a real impact in the insurance sector while driving innovation and client excellence.
- Qualifications: Deep expertise in claims services and strong relationship management skills.
The predicted salary is between 80000 - 100000 £ per year.
To lead all London market aspects of Willis’ claims strategy for our Direct Specialty business, and to coordinate as necessary and appropriate with relevant claims leaders in other geographies to ensure the full implementation of the global claims strategy. Key elements of the role will include direct engagement with clients, prospects and markets on complex claims, use and oversight of the Company’s Engagement & Escalation model, and implementation and achievement of Willis Claims Service Standards. Additional areas of focus include the talent management and innovation agendas which are key to future proofing our business while supporting growth.
The Role:
- Develop external and internal value propositions and materials to enhance the profile and promotion of Willis Claims solutions, ensuring alignment with relevant internal stakeholders (in the specialty and globally) and working within the context of the company’s growth strategy and the framework of the global claims strategy.
- Ensure differentiation through client excellence through the implementation of Willis Claims Service Standards.
- Assist in the development, implementation, and monitoring of claims commercialization strategies to include but not be limited to TOBAs and pricing.
- Oversee the current and future operating model(s) through which claims services are delivered to clients and markets, leveraging operational efficiency opportunities as appropriate.
- Participate as a claims subject matter expert in the design and implementation of data and technology strategies of Willis Claims, partnering with relevant stakeholders.
- Participate in the management of senior level relationships with insurers, adjusters, and other relevant business partners.
- Support new business efforts at individual client and/or portfolio level scale, in partnership with claims leaders from relevant business units and geographies.
- Engage as appropriate and as part of a defined claims escalation protocol directly with clients, insurers, and others to assist in the resolution of complex claims, in partnership with claims leaders from relevant Willis Specialties.
- Provide relevant management information reports to D&F Leadership on claims performance, with metrics focused on client impact.
- Participate in Willis’ London Market Claims Leadership Team.
Qualifications
What you'll bring:
- Deep expertise in claims services within the insurance industry (Broking or Underwriting), with the credibility to operate as a trusted subject matter expert.
- Proven experience delivering claims value propositions, service standards, and commercialisation strategies, including pricing and contractual frameworks.
- Strong capability to design, implement, and oversee claims operating models, driving operational efficiency and consistent client outcomes across markets.
- Demonstrated success managing senior client, insurer, and stakeholder relationships, supporting new business and the resolution of complex claims.
- In depth understanding of the International and North American Property and Casualty industries.
- Ability to understand and articulate coverage concepts within complex policy wordings.
- Excellent achievement orientation, solution driven.
What we offer:
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtw.com
Head of Claims, Direct - Property & Casualty employer: WTW
WTW is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a comprehensive benefits package that includes generous annual leave, private healthcare, and a robust pension scheme. With a strong focus on professional growth and a supportive work culture, employees enjoy hybrid working options and opportunities to engage in community service, making it a rewarding place to advance your career in the dynamic London market.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims, Direct - Property & Casualty
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its claims strategy. We recommend practising common interview questions and having your own questions ready. Show them you’re genuinely interested in their business!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. We believe this small gesture can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Head of Claims, Direct - Property & Casualty
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in claims services, especially within the insurance industry. We want to see how your skills align with the role of Head of Claims, so don’t hold back on showcasing your expertise!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver claims value propositions and manage complex claims. Use metrics where possible to illustrate your impact – we love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional qualifications. Share your passion for the industry and what drives you in your career.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches the right people and you’ll be one step closer to joining our inclusive team at WTW!
How to prepare for a job interview at WTW
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims services, especially within the Property and Casualty sectors. Be ready to discuss specific examples of how you've delivered value propositions and service standards in previous roles.
✨Showcase Your Relationship Management Skills
Prepare to talk about your experience managing senior client and stakeholder relationships. Think of concrete examples where you've successfully resolved complex claims or supported new business efforts, as this will demonstrate your credibility as a subject matter expert.
✨Understand the Global Strategy
Familiarise yourself with WTW's global claims strategy and how it aligns with their growth objectives. Be prepared to discuss how you can contribute to the implementation of this strategy and enhance the profile of their claims solutions.
✨Be Solution-Driven
During the interview, focus on your achievement orientation and solution-driven mindset. Share instances where you've designed and implemented operational models that led to improved efficiency and client outcomes, showcasing your proactive approach to challenges.
