Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch client services and ensure operational excellence.
- Company: Join WTW, a forward-thinking company with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, hybrid work, and a generous benefits package.
- Other info: Embrace diversity and inclusivity in a vibrant workplace.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: A levels or relevant experience, strong leadership, and communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Client Services Manager at WTW.
Why Join Us?
- Collaborative Culture: Work in a supportive and collaborative team where everyone’s ideas are valued.
- Career Growth: Enjoy ample opportunities for professional development and career advancement.
- Hybrid Work Style: Enjoy the flexibility of working from home 2-3 days per week.
- Multiple Office Locations: Choose from Ipswich, Manchester, Edinburgh, Bristol, Birmingham, Glasgow, Reading, Cardiff and Leeds.
Key Responsibilities
- Act as an integral part of the WTW service delivery organization, ensuring team’s delivery of operational services in line with service delivery, compliance standards and budgets.
- Lead and motivate the team in the end-to-end client service delivery, ensuring the highest possible levels of service through the ongoing management, training and coaching of colleagues to meet current and future requirements.
- Plan, support and review the performance of the team, identifying development needs for both individuals and the team as a whole.
- Monitor team performance against operational performance indicators and provide timely management information to assist decision making.
- Work with the team to identify root causes of any service shortcomings and/or breaches in service delivery and work to resolve and address these.
- Ensure that standardized policies, procedures and service standards are understood and followed by the team so that all aspects of risk management, information security, legislation and regulation are managed effectively.
- Support the overall operational governance and decision-making process for BU and WTWGB.
- Support management and the wider company in the management of risks applicable to areas of employment.
Qualifications
- Preferably educated to A level or relevant industry experience.
- Preferably with professional qualification of ACII or working towards one.
- Excellent management and leadership skills, with a proven track record of delivering excellent level of client service through a large scale, matrix operation.
- Strong communication, negotiation and influencing skills.
- Ability to lead and direct a team.
- High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives.
- Strong skills in problem solving, planning and budgeting.
- Ability to deliver key company metrics and measures.
- Experience of maintaining control of and managing change.
What we offer
Enjoy a generous benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection and regular health assessments. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, paid professional memberships, access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. Additional perks include an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection and more.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.
Client Services Manager - Glasgow employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at WTW. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching WTW's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about what we do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, especially around client service and team leadership. We want to see how you handle challenges and motivate your team, so be ready to share specific examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us that you’re genuinely interested in the role. Plus, it’s just good manners!
We think you need these skills to ace Client Services Manager - Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your relevant experience and skills that align with the job description, especially in client service delivery and team management.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you've motivated and developed your team to achieve high levels of service. This will help us understand your management style and effectiveness.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WTW
✨Know the Company Inside Out
Before your interview, take some time to research WTW thoroughly. Understand their values, culture, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll need to demonstrate strong management and leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, professional development opportunities, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.