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- Tasks: Administer pension schemes and assist clients with queries and contributions.
- Company: Join WTW, an industry leader in pensions administration with a commitment to inclusivity.
- Benefits: Enjoy flexible working, competitive salary, life insurance, medical cover, and more perks.
- Why this job: Be part of a supportive team that values your skills and promotes personal growth.
- Qualifications: Experience in DB or DC pensions administration and strong communication skills required.
- Other info: Hybrid work model allows for a mix of remote and in-office interactions.
The predicted salary is between 28800 - 43200 £ per year.
We have fantastic opportunities for experienced Pensions Administrators to join WTW. This is a challenging and rewarding role drawing on and further developing team working, mathematical and customer service skills. Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions.
Full training is provided including new starter induction and further training thereafter. As an industry leader, we offer a competitive salary and excellent benefits package including company pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
The Role:
- Communicate effectively with client/members via the telephone, letter and email.
- Consistently provide a quality customer experience to clients/members.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Assist the wider team in more complex/project work when required.
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.
- Develop knowledge of clients’ pension schemes.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
The Requirements:
- Experience in either DB or DC pensions administration.
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Pensions Administrator
✨Tip Number 1
Familiarise yourself with the specific pension schemes that WTW administers. Understanding the nuances of both Defined Benefit (DB) and Defined Contribution (DC) schemes will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily emphasises providing a quality experience to clients and members. Think of examples from your past experiences where you successfully resolved issues or improved service delivery.
✨Tip Number 3
Prepare to discuss how you handle pressure and meet targets. Have specific examples ready that demonstrate your ability to maintain accuracy and efficiency in a fast-paced environment.
✨Tip Number 4
Show your enthusiasm for continuous improvement. Be ready to share ideas on how you could enhance the service provided to clients and members, as well as any previous experiences where you identified and implemented improvements.
We think you need these skills to ace Experienced Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pensions administration, particularly in DB or DC schemes. Use specific examples to demonstrate your accuracy and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your understanding of the role. Mention how you can contribute to improving client experiences and your enthusiasm for working in a hybrid environment.
Highlight Relevant Skills: In your application, emphasise your interpersonal skills, both written and verbal. Provide examples of how you've effectively communicated with clients or resolved complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the role of a Pensions Administrator.
How to prepare for a job interview at WTW
✨Showcase Your Pensions Knowledge
Make sure to brush up on your knowledge of both Defined Benefit (DB) and Defined Contribution (DC) pension schemes. Be prepared to discuss your previous experience in pensions administration and how it relates to the role at WTW.
✨Demonstrate Customer Service Skills
Since the role involves communicating with clients and members, highlight your customer service experience. Share specific examples of how you've handled queries or complaints effectively in the past.
✨Prepare for Calculations
As accuracy is crucial in this role, practice performing manual calculations related to pensions. You might be asked to demonstrate your ability to calculate renewals or member contributions during the interview.
✨Emphasise Teamwork and Flexibility
Discuss your ability to work well in a team and adapt to different working styles, especially in a hybrid environment. Share experiences where you collaborated with others to achieve common goals or improved processes.