Expatriate Benefits Consultant

Exciting opportunity to join our Expatriate Benefits Solutions (Expat) team as an Expatriate Benefits Consultant. This newly created growth role offers the chance to work across a diverse portfolio of international healthcare and risk clients. In this role you will be responsible for providing consulting services to our clients on all aspects of managing the health of their expatriate workforce, implementing and managing benefit plans to support this. The role is a London based position offering a Hybrid workstyle.

The Expat team assist multinational organisations in the development and management of employee benefit programs for Internationally Mobile Employees (IMEs) and International assignees. The Expat team are very experienced in dealing with and understanding the distinct challenges faced by global organisations with international assignees or expatriate employees. Working with a select group of global insurers, we ensure benefit programmes are compliant, competitive and financially sustainable. Our team of specialists support clients with the very latest thinking in the design, development and management of global expatriate medical, life and disability arrangements.

The role calls for an experienced consultant and account manager able to support and drive our growth efforts. Working closely within a team of account managers, the candidate will be responsible for helping to grow and develop our portfolio of clients. A key element will be the building of relationships with internal colleagues who have client facing responsibilities, to develop and raise the awareness and profile of the Expat team across the whole WTW community.

The team deals with all aspects of group insurance from market broking exercises to ongoing day-to-day administration and consulting of client arrangements, including enquiries in respect of renewals, funding, underwriting and benefits. The team also provide consulting services for plan design benchmarking, compliance and regulatory frameworks, independent pricing projects and insights and data analysis.

The Role

• To work with WTW Consultants and our clients on the provision and selection of global expatriate medical, life and disability arrangements.
• Provide strategic consultative advice to clients around the design, delivery and ongoing management of their benefit programmes, working with other consultants within the team.
• Proactively update own knowledge of changes in legislation through talking to other associates and reading appropriate news briefs/publications. Apply this knowledge to day-to-day work.
• Manage providers on behalf of our clients using negotiation, relationship building and influencing skills as appropriate.
• Servicing, consulting with and retaining existing clients with a high level of service and credibility.
• Plan and organise renewals.
• Design and redesign of benefits.
• Manage and assist with re-broking exercises, analysis and verification of providers' contract terms.
• Deal with queries from clients.
• Maintain quality control procedures.
• Development of other colleagues’ technical knowledge and experience of healthcare benefit provision, including market developments and best practice.
• Develop client/prospect account plans to drive and secure new revenue growth.
• Work effectively as a member of the Health and Benefits team.
• Invest time to establish, build and grow a personal network across the business to support growth activities.
• Manage new business opportunities successfully through the buying process.
• Identify and pursue new growth opportunities to secure personal and team targets.

Qualifications

• Comprehensive and up-to-date technical knowledge and practical experience in the areas of Employee Benefits, specifically the Expat market.
• Experience of consulting to multinational corporations and global organisations in the International Employee Benefit market.
• Excellent grounding in employee benefits; international healthcare, international life & disability policies and global providers.
• Excellent standard of written and oral communication.
• The ability to work with minimum supervision and within cross-disciplinary teams.
• Good collaboration with other consultants in Health & Benefits, as well as the wider WTW business.
• Computer literacy of Microsoft Office software, in particular Word, Excel, PowerPoint, Copilot.
• Able to learn quickly, use own initiative and organise own workload effectively.
• Able to work quickly, but accurately in a professional environment managing multiple work streams.
• An existing market presence with strong influencing skills with providers is preferred.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.