Employee Relation and Human Resources Business Partner

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description This is a hybrid role (Employee Relations Lead and HRBP) supporting the Outsourcing Business in the UK. With a primary focus on Employee Relations, this position is responsible for providing guidance and end to end employee relations case management for policy and procedural issues across Outsourcing. The role provides oversight and guidance to more junior members of the team as needed, and will be responsible for managing employee relations issues, interfacing with leaders and managers to help establish repeatable and defendable practices in areas such as performance management, equal pay, harassment, disciplines, grievances, absence management, whistleblowing, conflict resolution and changes to terms and conditions, as applicable, and conduct rule breaches. In addition, the role will work closely with the HR Talent Advisor for Outsourcing to manage execution of segment/function-specific talent strategies to address business priorities. Partnering with Recruitment, Regional HR Delivery, Global HR Services and HR Centres of Expertise (COEs) to support the implementation of talent initiatives, validating needs for alternative approaches if needed, and staying within the scope and priorities of the global HR operating model. The role reports to the Head of Employee Relations GB and ensures ER key processes are aligned to address local needs and regulatory requirements. The Role Employee Relations Responsibilities: Provide on-going guidance and supervision to the Employee Relations Specialists to ensure effective, legally compliant resolutions are established efficiently and within company guidelines and a reasonable time frame. Be the subject matter expert when it comes to ER, leading the team in best practice, case law and in line with current legislation. Handle more complex investigations/issues and escalate as needed to Legal/Compliance and Head of Employee Relations GB. Work closely with HRBPs and key stakeholders ensuring effective case management and possible prevention strategies. Provide feedback to further the development of Employee Relations Specialists Manage workflow as needed based on capacity and arrange contingencies to arrange sufficient coverage at times of peak workload. Focus on opportunities for efficiency across lines of business and functions around managing ER issues. Identify and address issues, trends, and gaps related to areas such as hiring, onboarding, leaves of absence, time off, contractor issues. Collaborate with Employee Relations team to establish and embed employee relations processes as new policies are developed and as part of on-going process improvement efforts. Provide other support as needed within Employee Relations team for projects and peak capacity periods as well as broader HR team priorities. Educate by coaching and upskilling members of the ER team, the wider HR team, Managers and colleagues in all ER case work and employment law changes, improving performance and productivity. Be the point of escalation for any regulatory breaches, such as conduct rules or wider SMCR escalations. Prepare documentation for any employee tribunal claims and work with the Head of Employee Relations and Legal on all such cases. HRBP Responsibilities: HRBP Responsibilities: Colleague Experience