Employee Benefits Consultant - Healthcare

The client management team deals with prospects and clients and manages their employees' risk and healthcare benefit policies via the telephone, with a typical client either having a smaller policy or with the requirements to work with us without face-to-face meetings. It is the purpose of the account manager to maintain an existing client portfolio and also to deal with new business enquiries. The account manager must service their existing client portfolio in such a way that minimises lapses and ensures that the client remains happy to renew their policies with Willis Towers Watson.

The Role

• Conduct monthly pre-renewal, renewal & mid-term calls with existing clients relating to the insurance contract currently managed by Willis Towers Watson (Wincham) Health & Benefits in order to secure the renewal of the contract.
• Where merited, issue a market review to the client for each contract, making appropriate recommendations based on the client’s demands and needs on products and service options for the purpose of giving best advice and complying with regulatory requirements.
• Identify the key decision makers within each client and maintain regular contact with these individuals.
• Have a clear understanding of all compliance and regulatory requirements, e.g. complaints process, FCA, FOS, DPA & TCF, with particular reference to the sales and client service processes.
• Use your own initiative to generate sales leads.
• Assess the best products and service options, having regard for the particular requirements of the client.
• Maintain and, where possible, enhance service standards to clients.
• Use client phone calls as an opportunity to collect data about a client company and identify the degree of business development of each client within a portfolio.
• Establish and maintain good relationships with Insurers and other providers for the benefit of clients.
• Keep updated on relevant market development including changes to legislation affecting the areas in which Willis Towers Watson operates.
• Fully comply with the completion of data entry onto our Microsoft Dynamics CRM system.

The Requirement

• Have previous experience along with proven success in a similar role; knowledge of the risk and healthcare insurance industry would also be an advantage.
• Be able to demonstrate flexibility and adaptability to juggle a range of different tasks.
• Have excellent interpersonal skills.
• Be able to work on own initiative.
• Work well under pressure and to tight deadlines.
• Be able to research, digest, analyse and present material clearly and concisely.
• Be target driven and tenacious, with a proven track record of achievement.
• Be motivated and enthusiastic.
• Display high standards of work and presentation.
• Have good written and oral communication skills.
• Have good knowledge of a range of IT software packages.
• Trustworthy and able to treat confidential information appropriately.
• An ability to understand and anticipate customer needs.
• Ability to effectively sell Willis Towers Watson Health & Benefits range of products and services.
• Excellent time management and organisational skills.
• High levels of literacy, numeracy and a keen attention to detail.
• Decision making capabilities.
• Ability to adapt to frequently changing situations.
• Team working ethic.
• Good commercial awareness.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.