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- Tasks: Provide exceptional customer service via calls, emails, and chats in a fast-paced environment.
- Company: WTW, a supportive team focused on delivering world-class service with a human touch.
- Benefits: Competitive salary, generous leave, private medical insurance, and flexible benefits.
- Why this job: Join a passionate team where your voice matters and make a real difference.
- Qualifications: Customer service experience is a plus, but a positive attitude and willingness to learn are key.
- Other info: Inclusive culture that values diversity and offers excellent career development opportunities.
The predicted salary is between 22932 - 22932 £ per year.
Overview
Customer Service Representative – Inbound Service Centre
Location: Redhill
Salary: £22,932 per annum
Hours: 35 hours per week (Monday to Friday)
Looking for more than just a job? Ready to join a team where your voice matters and your contribution makes a difference?
At WTW, we’re more than a contact centre — we’re a team of passionate professionals committed to delivering world-class service with a human touch. We don’t do cold calls or sales pitches — we focus on what really matters: helping people with workplace pensions and flexible benefits, one interaction at a time.
Whether you\’re at the beginning of your career or looking for a fresh start, this could be the opportunity you\’ve been waiting for. Full training is provided — what we care most about is your attitude, your willingness to learn, and your dedication to excellent customer service.
What You’ll Do
As a Customer Service Representative, you’ll be at the frontline of our operations, handling inbound calls, emails and web chats from employees of our clients regarding their occupational pension schemes — all in a fast-paced, customer-focused environment.
Your day-to-day will include:
- Delivering outstanding service via telephone, email, and live chat
- Navigating varied customer needs with empathy, clarity, and professionalism
- Representing WTW and our clients positively in every interaction
- Effectively using our systems to resolve and record queries on a first-contact resolution
- Handling complaints with a calm, solutions-focused approach, ensuring each customer feels listened to and supported
- Recognising and responding appropriately to vulnerable customers, showing sensitivity and tailoring support to meet their specific needs
What You’ll Bring
Previous customer service experience is desirable, but not essential — we’re proud to support career development through thorough training and ongoing coaching.
We’re looking for individuals who are:
- Excellent communicators with strong listening and writing skills
- Proactive problem-solvers who strive for accuracy and clarity
- Calm under pressure and motivated by personal and team success
- Comfortable working in a fast-paced environment
- Resilient and adaptable — able to stay positive, focused, and professional when handling challenging queries or high call volumes
- Confident with basic IT systems and willing to learn new tools
- Willing to own each interaction and leave customers feeling heard and supported
Why Join WTW?
We offer:
- A competitive starting salary of £22,932 per annum
- A generous benefits package, including:
- Annual performance-based target bonus
- 25 days annual leave plus bank holidays
- Company pension scheme
- Private medical insurance
- Flexible benefits including dental cover, critical illness over and lifestyle discounts)
More than that, you’ll join a supportive, inclusive team culture where everyone looks out for one another, and success is shared.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Equal Opportunity Employer
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Customer Service Agent employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WTW. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and listening abilities. Share examples of how you've handled difficult customers or resolved issues in the past — this is what WTW is all about!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Agent role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and problem-solving abilities.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on conveying your message effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at WTW
✨Know the Company
Before your interview, take some time to research WTW. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer interactions in the past, focusing on your listening skills and empathy.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific customer service scenarios. Think about times when you've dealt with difficult customers or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Adaptability
In a fast-paced environment like WTW, adaptability is crucial. Be ready to discuss how you've managed change or high-pressure situations in previous roles. Highlight your resilience and ability to stay positive, even when faced with challenges.
