At a Glance
- Tasks: Manage and resolve claims while collaborating with clients and insurers.
- Company: WTW, an inclusive employer supporting the LGBTQ+ community.
- Benefits: 25 days annual leave, private healthcare, hybrid working, and more perks.
- Other info: Enjoy excellent career growth opportunities and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in claims resolution.
- Qualifications: Sound coverage analysis skills and developing negotiation abilities.
The predicted salary is between 33075 - 40425 £ per year.
This job is with WTW, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Make sure to apply with all the requested information, as laid out in the job overview below.
Description Join the FINEX team as a Claims Resolution Specialist and become the accountable owner of Resolution for a portfolio of claims.
Working within a team, you will manage Cyber, D O and Commercial Crime claims across a global portfolio, secure the best achievable outcomes for clients, act as the client’s day-to-day expert on the claim, and serve as the main point of contact with insurers.
Manage standard to moderately complex claims, with Resolution input on Direct and Fast-Track claims where needed.
You will work with guidance from senior colleagues on novel, contentious or high-profile claims and collaborate with Administration on your own claims.
The Role Coverage and strategy: Establish the likely policy response early and develop and deliver a claims strategy that anticipates insurer positions.
Quantum and programmes: Interpret reserve, loss and quantum information, work with layered programmes, and identify recoveries and subrogation opportunities.
Relationships and negotiation: Build effective working relationships with insurers and service providers, direct loss adjusters, TPAs, counsel and experts, negotiate on behalf of clients, and recommend settlement terms.
Escalation and payment: Identify and raise escalation triggers early and oversee the timely payment of settlements.
Client and commercial: Inform and advise clients, contribute claims insights to broking and renewals, support client acquisition and retention, and provide feedback to improve services.
Service delivery: Work in line with the Willis Claims Service Standards and ensure claim records are kept complete and up to date.
Qualifications What you’ll bring Sound coverage analysis skills and a working knowledge of the market arrangements relevant to the claim.
Developing negotiation skills and growing credibility with clients and insurers.
Clear communication skills and confidence in using Willis Digital Claims and AI tools, with careful checking of their outputs.
Native Spanish speaker with fluent business-level English.
What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally.
You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
If you foresee any barriers, from the application process through to joining WTW, please email
Claims Resolution Specialist employer: WTW
WTW is an exceptional employer that prioritises inclusivity and employee wellbeing, offering a comprehensive benefits package that includes 25 days of annual leave, private healthcare, and a defined contribution pension scheme. The work culture fosters professional growth through hybrid working options and opportunities to engage in meaningful community service, making it an ideal environment for those looking to develop their careers while contributing positively to society.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Resolution Specialist
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like WTW). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like WTW. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Resolution Specialist
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at WTW.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at WTW. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at WTW
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at WTW to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at WTW, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding WTW's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
