At a Glance
- Tasks: Lead a dynamic team to enhance claims handling and drive exceptional client outcomes.
- Company: Join a leading advisory and solutions company with a global presence.
- Benefits: Enjoy 25 days leave, private healthcare, and a pension scheme with matched contributions.
- Other info: Hybrid working options and a supportive environment for personal and professional growth.
- Why this job: Shape the future of claims operations while making a real impact in your community.
- Qualifications: Strong claims knowledge and proven leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for a Claims Operations Team Manager to lead a high-performing team and drive exceptional outcomes for our clients.
This is more than just a management role, it’s an opportunity to shape the future of claims handling at one of the world’s leading advisory, broking, and solutions companies.
This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network including London, Mumbai, and other WTW offices as well as with clients, insurers, and other key stakeholders involved in the claims process.
Responsibilities
- Manage day-to-day operations, performance, and development of your team.
- Build strong relationships with clients, internal stakeholders, and suppliers.
- Drive continuous improvement through Operational Excellence (Op Ex) principles.
- Monitor performance against SLAs and ensure compliance with regulatory standards.
- Support strategic initiatives and business change programmes across Claims Operations.
Qualifications
What you\'ll bring
- Strong technical claims knowledge
- Proven leadership in operational or client-facing roles.
- Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
- Ability to manage change and drive process improvement
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Proven ability to manage multiple stakeholders and complex tasks simultaneously.
- A client-first approach, aligned with WTW’s values and behaviours.
What We Offer
Enjoy a benefits package designed to help you thrive, both professionally and personally.
You\'ll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
If you foresee any barriers, from the application process through to joining WTW, please email
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Claims Operations Manager employer: WTW
WTW is an exceptional employer that fosters a dynamic work culture, offering a hybrid work model that promotes flexibility and work-life balance. Employees benefit from comprehensive health insurance and have ample opportunities for professional growth within the M&A team, making it an ideal environment for those looking to thrive in a collaborative and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Operations Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like WTW. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Claims Operations Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to WTW.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on WTW's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at WTW
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with WTW.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at WTW will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former WTW employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
