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- Tasks: Manage client relationships and drive new business in superyacht insurance.
- Company: WTW, a leader in insurance with a focus on inclusivity.
- Benefits: Flexible hybrid work, competitive salary, and a supportive culture.
- Why this job: Join a dynamic team and make an impact in the luxury insurance market.
- Qualifications: 12 months in superyacht insurance broking and strong client service skills.
- Other info: Embrace diversity and grow your career in a collaborative environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
OverviewAssociate Director – Client Service and Delivery (Superyacht Insurance) at WTW. Responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. Will manage and develop client and WTW relationships and help to grow portfolio within the business unit.ResponsibilitiesProvide technical, industry and subject matter expertise where requiredLiaise with clients and build strong relationshipsAssist with growing existing portfolio by identifying new opportunitiesOperational and Service DeliveryLead and deliver the end to end ongoing client service, adhering to standardized policies, procedures and service standardsManage client pricing to ensure each client meets agreed target profitability levelsProactively develop appropriate solutions and proposals for clients to ensure optimum client retention ratesCommunicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levelsEnsure adherence to Group policies, procedures and all regulatory requirementsActively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunitiesNetworking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers)Placement ManagementWork closely and maintain working relationships with key market contacts (and the Business leads) as requiredAssist with loading of data into the relevant Willis Towers Watson SystemsCheck policies, market presentations and client documentation as appropriateAbility to manage relationships and negotiate placement with the insurance marketEnsure ongoing compliance with Willis Towers Watson guidelines and proceduresMaintain relevant qualifications required for the roleQualificationsHave at least 12 months’ experience in broking superyacht insuranceProven track record of delivering high levels of client service and brokingStrong practical knowledge of account development and appropriate tools to achieve this aimExperienced knowledge of insurance markets globallySkilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialistsAbility to represent the practice and Willis Towers Watson with integrity and credibilityStrong communication, negotiation and influencing skillsExperience of working with and adhering to processes and systems to support client service deliverySeniority levelMid-Senior levelEmployment typeFull-timeJob functionBusiness Development and SalesEqual Opportunity EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a \”hybrid\” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.LocationLondon, England, United Kingdom #J-18808-Ljbffr
Associate Director - Client Service and Delivery (Superyacht Insurance) employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - Client Service and Delivery (Superyacht Insurance)
✨Network Like a Pro
Get out there and start networking! Attend industry events, join relevant online forums, and connect with professionals in the superyacht insurance sector. Building relationships can open doors to opportunities that aren’t even advertised.
✨Showcase Your Expertise
When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge. Talk about your experience in broking superyacht insurance and how you’ve successfully managed client relationships. This will show them you’re the real deal!
✨Follow Up After Interviews
After any interview, make sure to send a quick thank-you note. It’s a simple way to express your appreciation and keep yourself fresh in their minds. Plus, it shows you’re genuinely interested in the role!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values inclusivity and diversity.
We think you need these skills to ace Associate Director - Client Service and Delivery (Superyacht Insurance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Director role. Highlight your experience in superyacht insurance and client service, showcasing how you've built strong relationships and developed portfolios in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've delivered high levels of client service and any successful projects you've led.
Showcase Your Communication Skills: Since this role involves liaising with clients and colleagues, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us that you’re serious about joining our team at WTW!
How to prepare for a job interview at WTW
✨Know Your Superyacht Insurance Inside Out
Make sure you brush up on your knowledge of superyacht insurance. Understand the key players in the market, current trends, and any recent changes in regulations. This will not only help you answer technical questions but also show your passion for the industry.
✨Build a Relationship with Your Interviewers
Remember, this role is all about client relationships. Use the interview to demonstrate your relationship-building skills. Ask insightful questions about the company culture and how they foster client connections. This shows you're genuinely interested in their approach.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and negotiation skills. Think of examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Be ready to explain your thought process and the outcomes.
✨Showcase Your Cross-Selling Skills
Since the role involves identifying new opportunities, be prepared to discuss how you've successfully cross-sold services in previous roles. Share specific examples of how you’ve recognised client needs and proposed tailored solutions that benefited both the client and your previous employer.
