Associate Director - Claims Management

A Senior Claims Advocate with at least five years’ experience within the Construction, Energy, and/or Property & Casualty sector. First-hand experience of managing large losses on CAR/EAR, DSU, and TPL claims. Some experience of Professional Indemnity claims would be advantageous. A legal background would be helpful.

Deliver high-quality Claims Service to our client Bechtel, ensuring Key Client Outcomes are met according to pre-defined service standards.

Principal Accountabilities:

• Individual Contributor: Geographic Scope: Based in the UK with international responsibility.
• Conduct Risk: Prioritize clients' interests and market integrity in all business dealings.
• Revenue Responsibilities: Not applicable.

Principal Duties/Responsibilities:

• Accountable for Key Client Outcome (KCO) 5: Claims paid within a reasonable time frame.
• Ensure prompt resolution of market-related loss issues and queries.
• Prioritize and complete all broking activities within targets; monitor and address exceptions.
• Manage financial aspects like Uncorrelated Cash and Bureau debt, taking pre-emptive actions to prevent issues.
• Build constructive relationships and lead correspondence with clients, underwriters, third parties, and service providers under senior guidance, aligning with the Client Service Proposition.
• Negotiate claims authorities and funds with insurers/reinsurers.
• Notify insurers/reinsurers immediately upon receipt of claim advice and respond as needed.
• Negotiate claims settlements to minimize client loss, leading contentious claims with market knowledge.
• Coordinate with colleagues and maintain communication records for high-profile claims.
• Travel as needed for catastrophe losses or claims reviews.
• Support sales team with accurate renewal information.
• Identify and leverage account penetration and cross-selling opportunities.
• Recommend process improvements in Claims areas.
• Adhere to Group policies, procedures, and regulatory requirements.
• Monitor and ensure performance of underwriters, reinsurers, and service providers.
• Contribute to quality assessments like the Willis Quality Index.

Other Responsibilities:

• Contribute to BU approach on Client Service Proposition.
• Support senior Claims Advocates in appraisals and reviews.
• Oversee provision of management information.
• Support risk management efforts and participate in seminars.
• The role description may be updated as needed to reflect changing circumstances or responsibilities.

Communications and Relationships:

• Internal: Sales team, Claims Handlers.
• External: Underwriters, Claims Managers, Clients (Accounting and Risk Management), Loss Adjusters, Service Providers.

Qualifications:

• Relevant professional qualification (e.g., ACII/FCII/CILA).
• Legal background helpful.

Skills:

• Query and Compliance Management.
• Organization and Prioritization.

Knowledge/Experience:

• Market relationship management.
• London Market Negotiation.
• Technical knowledge.

Mind-set and Behaviours: Embody Willis Values and Behaviours.

Regulatory Requirements: Hold all necessary UK licenses and permissions under FCA regulations.

Our Commitment: We value diversity and inclusivity, fostering a welcoming environment. Our flexible, hybrid work model supports your success, trusting you to manage your work effectively.