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- Tasks: Manage client accounts in Retail, Leisure & Hospitality while delivering tailored risk management solutions.
- Company: WTW is a diverse and inclusive company committed to empowering its workforce.
- Benefits: Enjoy a hybrid work model, personal development opportunities, and a collaborative team environment.
- Why this job: Join a dynamic team focused on growth, client relationships, and making a real impact in the industry.
- Qualifications: Experience in account management and a strong understanding of risk management is essential.
- Other info: This role requires an EU work permit and offers a chance to work with high-value clients.
The predicted salary is between 43200 - 72000 £ per year.
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Account Executive – Retail, Leisure and Hospitality, London
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Client:
WTW
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7c22992acfe7
Job Views:
15
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
At WTW, we believe that difference makes us stronger. We want our workforce to reflect the diverse markets we operate in and to foster an inclusive culture where colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are committed to equal opportunity and embracing diversity in all forms.
The Role
We are seeking an experienced, growth-focused Account Executive to join our Retail, Leisure & Hospitality (L&H) Practice. You will manage a portfolio of Retail, L&H clients, including complex, high-value accounts requiring tailored risk management solutions.
This role offers the opportunity to work with a large, diverse team of professionals collaboratively focused on knowledge growth and personal development.
Based in our London office, this hybrid role supports our continued success.
Client Relationship Management
- Understand your clients’ business and risk management needs.
- Provide technical, industry, and subject matter expertise as needed.
- Leverage expertise within specialist technical teams.
- Build strong client relationships based on trust.
- Work with the service team to deliver optimal structure, price, and placement strategies.
- Identify opportunities to grow existing portfolios through new sales.
- Collaborate with and guide the CSE service team.
Business Development
- Support sales efforts to develop prospects and new business.
- Identify opportunities for account penetration and cross-selling.
- Maintain thorough knowledge of products and services.
- Network with other business units and external specialists.
Placement Management
- Maintain strong relationships with market contacts and WTW Broking Team.
- Ensure transparency of commitments to markets and clients.
- Process contracts in compliance with FCA and contract certainty requirements.
- Review market presentations, client documentation, and policy coverage.
- Support programme and pricing structures to meet client needs.
Operational and Service Delivery
- Deliver excellent client service following WTW policies and standards.
- Assist in budgeting, forecasting, and revenue tracking.
- Develop solutions and proposals to retain clients.
- Create annual client service plans.
- Manage KPIs/SLAs to meet targets.
- Provide feedback for process improvement and support implementation.
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Account Executive - Retail, Leisure and Hospitality employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive - Retail, Leisure and Hospitality
✨Tip Number 1
Familiarise yourself with the retail, leisure, and hospitality sectors. Understanding the unique challenges and trends in these industries will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network actively within the industry. Attend relevant events, webinars, or workshops to meet professionals in the field. Building relationships can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with high-value accounts and tailored solutions will showcase your suitability for the role.
✨Tip Number 4
Stay updated on the latest risk management strategies and tools relevant to the retail, leisure, and hospitality sectors. Being knowledgeable about current trends will not only impress interviewers but also demonstrate your commitment to professional growth.
We think you need these skills to ace Account Executive - Retail, Leisure and Hospitality
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Executive in the Retail, Leisure and Hospitality sector. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in client relationship management, business development, or risk management. Use specific examples to demonstrate how you've successfully managed accounts or developed new business opportunities.
Showcase Your Skills: Make sure to showcase skills that are particularly relevant to this role, such as strong communication, negotiation, and analytical skills. Mention any technical expertise or industry knowledge that could set you apart from other candidates.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only reflects your enthusiasm for the role but also addresses how you can contribute to WTW's goals. Mention your understanding of their commitment to diversity and inclusion, and how you can support this culture.
How to prepare for a job interview at WTW
✨Understand the Company Culture
Before your interview, take some time to research WTW's values and culture. They emphasise diversity and inclusion, so be prepared to discuss how you can contribute to this environment and why it matters to you.
✨Showcase Your Client Management Skills
As an Account Executive, you'll need to demonstrate your ability to manage client relationships effectively. Prepare examples of how you've built trust with clients in the past and how you've tailored solutions to meet their specific needs.
✨Highlight Your Business Development Experience
Be ready to talk about your experience in identifying new business opportunities and how you've successfully penetrated existing accounts. Share specific metrics or achievements that showcase your success in driving sales.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of risk management solutions relevant to the retail, leisure, and hospitality sectors. Be prepared to discuss how you would approach complex client scenarios and provide tailored solutions.
