Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a portfolio of Retail, Leisure & Hospitality clients and provide tailored risk management solutions.
- Company: WTW is a diverse and inclusive company committed to empowering its workforce.
- Benefits: Enjoy hybrid working options and a collaborative team environment focused on personal development.
- Why this job: Join a dynamic team, build strong client relationships, and contribute to meaningful growth in the industry.
- Qualifications: Experience in account development, excellent communication skills, and preferably a degree with ACII qualifications.
- Other info: Equal opportunity employer offering support throughout the application process.
The predicted salary is between 36000 - 60000 £ per year.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
We are seeking an experienced, growth-focused Account Executive to join our Retail, Leisure & Hospitality (L&H) Practice. As an Account Executive, you will be responsible for managing a portfolio of Retail, L&H clients which include complex, high-value accounts requiring tailored risk management solutions. This role offers the opportunity to join a large and diverse team of professionals working collaboratively toward a common goal with a focus on knowledge growth and personal development. We are seeking motivated candidates to help support our continued success. This role is based in our London office and will be offered on a Hybrid basis.
- Client Relationship Management
- Understand your clients’ business and their risk management needs.
- Provide technical, industry and subject matter expertise where required.
- Access and deploy expertise within specialist technical teams.
- Build strong client relationships based on trust.
- Work with the service team to deliver optimum structure, price and placement strategies.
- Grow existing portfolio by identifying new from existing sales opportunities.
- Work in collaboration with and provide direction to the CSE service team.
- Support the sales process to develop prospects and new business.
- Actively identify opportunities on account penetration and cross selling opportunities.
- Maintain a detailed knowledge of products and services offered.
- Networking with other BUs and with external specialists.
- Maintain strong working relationships with market contacts and WTW Broking Team.
- Ensure transparency of agency and other commitments made to markets and clients.
- Ensure compliant processing of contracts as per FCA and contract certainty requirements.
- Check market presentations, client documentation and Policy coverage as appropriate.
- Support programme and pricing structures to best meet client need.
- Deliver excellent client service, adhering to WTW policies, procedures and service standards.
- Support the BU in budgeting, forecasting and tracking of revenue.
- Support solutions and proposals for clients to ensure optimum client retention rates.
- Development of annual client service plans.
- Support the management of KPIs/SLAs to ensure targets are met.
- Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place.
The Requirements
- Extensive knowledge of account development and appropriate tools.
- Strong knowledge of annual renewal cycle responsibilities, and ability to project manage the process of renewal in conjunction with Account Directors and other members of the servicing team.
- Excellent technical insurance knowledge across all major classes.
- Relevant industry / sector experience preferred.
- Skilled at building relationships with clients, prospects, associates and external specialists.
- Ability to represent the practice and WTW with integrity.
- Excellent communication, negotiation and influencing skills.
- Preferably educated to a degree level with professional qualifications of ACII or similar.
The Application Process
- Stage 1: Online application and recruiter review.
- Stage 2: Recruiter Screening Call.
- Stage 3: 1st Round Interviews – Competency format.
- Stage 4: 2nd Round Interviews – Competency format.
- Stage 5: Offer and onboarding.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
Account Executive - Retail, Leisure and Hospitality employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive - Retail, Leisure and Hospitality
✨Tip Number 1
Familiarise yourself with the Retail, Leisure and Hospitality sectors. Understanding the specific challenges and trends in these industries will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network actively within the industry. Attend relevant events, webinars, or forums where you can meet professionals from WTW or similar companies. Building relationships can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with client relationship management. Be ready to share specific examples of how you've built trust and delivered tailored solutions in previous roles, as this is crucial for the Account Executive position.
✨Tip Number 4
Research WTW's values and commitment to inclusivity. Being able to articulate how your personal values align with theirs can set you apart during the interview process and show that you're a good cultural fit for the team.
We think you need these skills to ace Account Executive - Retail, Leisure and Hospitality
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Account Executive position. Tailor your application to highlight your relevant experience in managing client relationships and your knowledge of the retail, leisure, and hospitality sectors.
Craft a Compelling CV: Your CV should clearly showcase your skills in account development, client relationship management, and business development. Use specific examples from your past roles that demonstrate your ability to manage high-value accounts and deliver excellent client service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of WTW's commitment to inclusivity and how your background aligns with their values. Be sure to mention any relevant qualifications or experiences that make you a strong candidate.
Prepare for Interviews: If selected for an interview, prepare by reviewing common competency-based questions related to client management and business development. Think of specific situations where you've successfully built relationships or managed complex accounts, and be ready to discuss these in detail.
How to prepare for a job interview at WTW
✨Know Your Clients
Before the interview, research WTW's client base in the Retail, Leisure and Hospitality sectors. Understand their business models and risk management needs to demonstrate your ability to build strong client relationships.
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical insurance knowledge and how it applies to the role. Highlight any relevant experience you have with complex accounts and how you've successfully managed them in the past.
✨Demonstrate Relationship-Building Skills
Think of examples where you've built strong relationships with clients or colleagues. Be ready to explain how you foster trust and collaboration, as these are key components of the Account Executive role.
✨Prepare for Competency Questions
Since the interview format is competency-based, prepare specific examples that showcase your skills in client relationship management, business development, and operational delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
