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For Companies At a Glance
- Tasks: Support clients with pension queries and provide excellent customer service.
- Company: Join WTW, a global leader in benefits delivery and outsourcing.
- Benefits: Enjoy hybrid working, training support, and a diverse, inclusive culture.
- Why this job: Make a real impact while learning and growing in a supportive environment.
- Qualifications: GCSEs in Maths and English at Grade 9-4/C or above required.
- Other info: Complete an apprenticeship programme alongside your role over 18-24 months.
Overview
With 48,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start.
Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help.
Diversity, Equity and Inclusion
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Responsibilities
You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team, you’ll:
- Communicate with and support a wide range of clients and pension scheme members
- Provide a calm, empathetic and professional customer experience to our scheme members
- Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
- Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
- Take part in regular training to broaden your knowledge and build your skills
- Build relationships with clients and develop your knowledge of their pension schemes
- Spot and highlight areas where our services could be improved
Qualifications
Requirements:
- Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent
- Focused on quality and customer service
- Able to work accurately when things get busy
- A natural communicator and team player
- Eager to learn and happy to grow your experience
- Computer literate
Over the course of 18-24 months, alongside the responsibilities of your role, you will also complete a programme of study which will be a combination of coursework and exams. Whilst WTW and the selected government approved training provider will equip you with all of the materials required, six hours per week to focus on your studies, and the support of a tutor, you will need to ensure that you are meeting all key milestones set out at the beginning of your apprenticeship and achieving the standards required, both academically and in your role. Further information on the apprenticeship will be provided post offer; however, we encourage you to research the requirements of the apprenticeship standard https://skillsengland.education.gov.uk/apprenticeships/st0187-v1-2 in advance of your interview.
Closing Date: 30th September 2025
Workstyles
We’re open to hybrid working for this role, which means blending working at home and days in the office, collaborating with and learning from the people around you.
The Application Process
- Stage 1: Apply online and attach your CV
- Stage 2: Take an online test
- Stage 3: Complete an online assessment and a video interview
- Stage 4: Attend a virtual assessment centre, where you’ll meet members of the team
- Stage 5: Offer and onboarding
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com
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2026 Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2026 Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City
✨Tip Number 1
Familiarise yourself with the basics of pension schemes and administration. Understanding key terms and processes will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for clients, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Research WTW's values and commitment to diversity, equity, and inclusion. Being able to discuss how you align with these values during your interview can set you apart from other candidates.
✨Tip Number 4
Prepare for the online assessment by familiarising yourself with common types of questions and scenarios related to pensions and customer service. This will boost your confidence and improve your performance.
We think you need these skills to ace 2026 Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the 2026 Level 3 Pensions Administration Apprenticeship Programme. Familiarise yourself with the job description and think about how your skills align with what WTW is looking for.
Tailor Your CV: Craft your CV to highlight relevant experiences and skills that match the job requirements. Emphasise your customer service experience, communication skills, and any relevant coursework or projects that demonstrate your ability to learn and grow.
Prepare for Online Assessments: Since the application process includes online tests and assessments, practice similar tests beforehand. This will help you feel more comfortable and confident when completing the assessments required by WTW.
Show Enthusiasm in Your Application: In your cover letter or application statement, express your eagerness to learn and grow within the role. Highlight your interest in pensions administration and how you can contribute to WTW's mission of providing excellent customer service.
How to prepare for a job interview at WTW
✨Research the Company
Before your interview, take some time to learn about WTW and their Benefits Delivery & Outsourcing GB team. Understanding their services and values will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Customer Service Scenarios
Since you'll be dealing with clients and pension scheme members, think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled queries and resolved issues, showcasing your calm and empathetic approach.
✨Show Your Eagerness to Learn
This apprenticeship is all about growth and learning. Be prepared to express your enthusiasm for developing your skills and knowledge in pensions administration. Highlight any relevant coursework or training you've undertaken that demonstrates your commitment to personal development.
✨Ask Thoughtful Questions
At the end of the interview, make sure to ask insightful questions about the role, the team, and the apprenticeship programme. This not only shows your interest but also helps you determine if the company culture aligns with your values, especially regarding diversity and inclusion.
