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For Companies At a Glance
- Tasks: Support clients with their pension queries and provide excellent customer service.
- Company: Join WTW, a global leader in benefits delivery with 48,000 colleagues worldwide.
- Benefits: Enjoy hybrid working options and ongoing training to enhance your skills.
- Why this job: Be part of a diverse team that values inclusivity and personal growth.
- Qualifications: GCSEs in Maths and English at Grade 9-4/Grade C or above required.
- Other info: Application process includes online tests and a virtual assessment centre.
Overview
With 48,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start. Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help.
Diversity, Equity and Inclusion
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Responsibilities
- Communicate with and support a wide range of clients and pension scheme members
- Provide a calm, empathetic and professional customer experience to our scheme members
- Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
- Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
- Take part in regular training to broaden your knowledge and build your skills
- Build relationships with clients and develop your knowledge of their pension schemes
- Spot and highlight areas where our services could be improved
Qualifications
- Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent
- Focused on quality and customer service
- Able to work accurately when things get busy
- A natural communicator and team player
- Eager to learn and happy to grow your experience
- Computer literate
Workstyles
We’re open to hybrid working for this role, which means blending working at home and days in the office, collaborating with and learning from the people around you.
The Application Process
- Stage 1: Apply online and attach your CV
- Stage 2: Take an online test
- Stage 3: Complete an online assessment and a video interview
- Stage 4: Attend a virtual assessment centre, where you’ll meet members of the team
- Stage 5: Offer and onboarding
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com
Seniority level
- Internship
Employment type
- Full-time
Job function
- Finance and Sales
Closing Date: 30th September 2025
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2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds
✨Tip Number 1
Familiarise yourself with the basics of pensions and the specific services offered by WTW. Understanding the terminology and processes will help you engage more confidently during interviews and assessments.
✨Tip Number 2
Practice your communication skills, as you'll need to convey information clearly and empathetically. Consider role-playing scenarios where you explain pension concepts to someone unfamiliar with them.
✨Tip Number 3
Research WTW's commitment to diversity, equity, and inclusion. Be prepared to discuss how you can contribute to this culture and why it matters in a workplace setting.
✨Tip Number 4
Prepare for the online assessment and video interview by reviewing common questions related to customer service and teamwork. Practising your responses will help you feel more at ease during the actual process.
We think you need these skills to ace 2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of the Pensions Administration Apprenticeship. Emphasise any customer service experience, communication skills, and your eagerness to learn.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you are interested in pensions administration and how your background makes you a suitable candidate for this apprenticeship.
Prepare for Online Assessments: Familiarise yourself with the types of online tests you may encounter. Practice numerical reasoning and verbal reasoning tests to boost your confidence and performance during the application process.
Research WTW: Learn about WTW's values, culture, and the specific services they provide in pensions administration. This knowledge will help you answer questions more effectively during the video interview and virtual assessment centre.
How to prepare for a job interview at WTW
✨Research the Company
Before your interview, take some time to learn about WTW and their Benefits Delivery & Outsourcing GB team. Understanding their values, mission, and the services they provide will help you tailor your responses and show genuine interest.
✨Prepare for Customer Service Scenarios
Since this role involves supporting clients and pension scheme members, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled queries or resolved issues effectively.
✨Show Your Communication Skills
As a natural communicator, it's important to demonstrate your ability to convey information clearly and empathetically. Practice articulating your thoughts and consider how you would explain complex pension concepts in simple terms.
✨Emphasise Your Willingness to Learn
WTW values candidates who are eager to learn and grow. Be prepared to discuss your learning experiences and how you adapt to new challenges. Highlight any relevant training or skills you've acquired that relate to the apprenticeship.
