WTW is seeking a Performance and Planning Manager to ensure the right capacity and resources across our Service Centre and pensions administration operations. You will translate customer demand into accurate forecasts, capacity plans and schedules using workforce-management tools and data-driven insights.
You’ll monitor performance, coordinate real-time and in-period workforce plans, and provide practical recommendations that balance member experience, delivery commitments, colleague experience
Workforce Planning & Performance Lead employer: WTW group
WTW group offers a dynamic work environment that fosters collaboration and innovation, as seen in roles like the Global Marine Marketing Lead, which emphasizes teamwork and strategic engagement. The company provides opportunities for professional growth through hands-on experiences, such as internships and graduate programs in Insurance Technology, allowing employees to develop practical skills in a supportive setting. Additionally, WTW group is committed to maintaining high standards of service and governance, ensuring a stable and rewarding workplace.
