Description
This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Role
- As a Claims Handler, you’ll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:
- Managing claims from first notification of loss through to settlement.
- Providing expert guidance and support to clients throughout the claims journey.
- Ensuring service delivery meets or exceeds agreed standards and client expectations.
- Collaborating with WTW’s global claims community to share knowledge and best practices.
- Building strong relationships with clients, carriers, and other external partners.
- Experience in handling Natural Resources and/or Property and Casualty claims (level of seniority will depend on experience).
- Strong communication and interpersonal skills.
- A client-focused mindset with a commitment to service excellence.
- Ability to work effectively in a collaborative, international environment.
- Proactive, organized, and detail-oriented approach.
Qualifications
- What you\'ll bring:
- Strong understanding of claims processes and factors that impact settlement/loss.
- Understanding of Lloyd’s and the London Market
- Industry Compliance Awareness
- Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Proven ability to manage multiple clients and complex tasks simultaneously.
- Preferably working towards the CII qualification
- Preferably educated to A level standard or relevant industry experience
What We Offer
- Enjoy a benefits package designed to help you thrive, both professionally and personally. You\'ll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
- Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
- Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
- We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
- On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
- Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
Senior Claims Handler employer: WTW group
WTW group offers a dynamic work environment that fosters collaboration and innovation, as seen in roles like the Global Marine Marketing Lead, which emphasizes teamwork and strategic engagement. The company provides opportunities for professional growth through hands-on experiences, such as internships and graduate programs in Insurance Technology, allowing employees to develop practical skills in a supportive setting. Additionally, WTW group is committed to maintaining high standards of service and governance, ensuring a stable and rewarding workplace.
