At a Glance
- Tasks: Manage claims from start to finish while providing expert support to clients.
- Company: WTW, an inclusive employer committed to diversity and community.
- Benefits: 25 days annual leave, private healthcare, pension scheme, and hybrid working options.
- Other info: Enjoy a supportive environment with excellent career growth opportunities.
- Why this job: Join a global team and make a real impact in the claims industry.
- Qualifications: Experience in claims handling with strong communication and analytical skills.
The predicted salary is between 40500 - 49500 £ per year.
Description
This job is with WTW, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
The Role
- As a Claims Handler, you’ll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:
- Managing claims from first notification of loss through to settlement.
- Providing expert guidance and support to clients throughout the claims journey.
- Ensuring service delivery meets or exceeds agreed standards and client expectations.
- Collaborating with WTW’s global claims community to share knowledge and best practices.
- Building strong relationships with clients, carriers, and other external partners.
- Experience in handling Natural Resources and/or Property and Casualty claims (level of seniority will depend on experience).
- Strong communication and interpersonal skills.
- A client-focused mindset with a commitment to service excellence.
- Ability to work effectively in a collaborative, international environment.
- Proactive, organized, and detail-oriented approach.
Qualifications
• What you\'ll bring
- Strong understanding of claims processes and factors that impact settlement/loss.
- Understanding of Lloyd’s and the London Market
- Industry Compliance Awareness
- Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Proven ability to manage multiple clients and complex tasks simultaneously.
- Preferably working towards the CII qualification
- Preferably educated to A level standard or relevant industry experience
What We Offer
- Enjoy a benefits package designed to help you thrive, both professionally and personally. You\'ll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
- Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
- Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
- We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
- On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
- Start making the most of your career and wellbeing with a range of benefits tailored for you.
- Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
If you foresee any barriers, from the application process through to joining WTW, please email
Senior Claims Handler in London employer: WTW group
WTW group offers a dynamic work environment that fosters collaboration and innovation, as seen in roles like the Global Marine Marketing Lead, which emphasizes teamwork and strategic engagement. The company provides opportunities for professional growth through hands-on experiences, such as internships and graduate programs in Insurance Technology, allowing employees to develop practical skills in a supportive setting. Additionally, WTW group is committed to maintaining high standards of service and governance, ensuring a stable and rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Handler in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like WTW group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like WTW group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Claims Handler in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at WTW group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at WTW group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at WTW group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at WTW group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at WTW group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding WTW group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
