WTW is seeking a Service Centre Team Leader to oversee data analysis, reporting and quality monitoring while coaching a team to deliver exceptional customer service. The role includes performance management, project planning, and handling escalations to ensure high-quality support for members and clients.
You will lead coaching sessions, manage performance improvements, and support new service installs, contributing to a professional, efficient service centre environment in a hybrid working
Hybrid Service Centre Team Lead - Data & Coaching employer: WTW group
WTW group offers a dynamic work environment that fosters collaboration and innovation, as seen in roles like the Global Marine Marketing Lead, which emphasizes teamwork and strategic engagement. The company provides opportunities for professional growth through hands-on experiences, such as internships and graduate programs in Insurance Technology, allowing employees to develop practical skills in a supportive setting. Additionally, WTW group is committed to maintaining high standards of service and governance, ensuring a stable and rewarding workplace.
