Customer Service Representative - State Farm Agent Team Member

Customer Relations Representative – State Farm Agent Team Member

Full Time in Warrington, PA

• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Relations Representative – Service & In-Book Sales

Location Warrington | Full-Time Licensing Support Provided

Deliver Exceptional Service. Unlock Your Sales Potential. Build a Career You’ll Be Proud Of.

Are you a service-oriented team player who loves solving problems, building relationships, and helping people feel confident in their choices? Do you have the drive to go above and beyond—and the ambition to grow your career beyond customer service? If so, we want to meet you.

At our agency, we’re looking for a Customer Relations Representative who can take ownership of client relationships, provide top‑on‑time service, and identify opportunities within our existing customer base to strengthen protection and add value. You’ll be the friendly, dependable voice of our agency—while gaining skills that set you up for long‑term success in insurance and sales.

What You’ll Do

• Be the first point of contact for customers—answering questions, processing changes, and guiding them with confidence.
• Support claims follow‑up and make sure clients feel taken care of every step of the way.
• Maintain accurate records and ensure client accounts are up to date.
• Proactively identify in‑book sales opportunities (cross‑selling or upgrading coverage) to better serve clients.
• Collaborate with licensed team members to deliver seamless customer experiences.

What You Bring

• A customer‑first mindset paired with strong communication and problem‑solving skills.
• A positive, go‑getter attitude with the initiative to look for solutions and opportunities.
• Previous customer service or office support experience preferred.
• Comfort in engaging in sales conversations (we’ll help you build confidence here).
• Strong organizational skills with the ability to juggle multiple tasks.

Licensing Requirement

A Property & Probation and Life & Health license are required. If you’re not yet licensed, you must be willing to obtain them within a specified timeframe. Licensing support is available for the right candidate.

Why You’ll Love Working With Us

• Competitive pay + performance bonuses—earn more as you grow.
• Licensing assistance and a supportive training environment.
• Clear opportunities to grow into sales or account management roles.
• The chance to make a meaningful impact by helping protect your community.
• A positive, team‑oriented culture where your contributions matter.

Compensation

$50,000.00 – $70,000.00 per year

Employment Status

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for, and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.