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- Tasks: Manage logistics operations and provide top-notch customer service for global clients.
- Company: Join WTA Group, a century-old logistics leader with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive training.
- Other info: Hybrid work model with opportunities for career advancement.
- Why this job: Be part of a fast-growing team making a real impact in international logistics.
- Qualifications: 3+ years in multimodal logistics and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
WTA Group is an international logistics company, on a fast growth trajectory. We support companies of all sizes and from all industries with their own growth strategies, by supporting their logistics. This includes the importing of materials and the exporting of products internationally.
WTA Group are over 100 years old, and customers and employees both remain loyal to the group with over 50% having worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.
Key RoleTo provide freight forwarding & logistics support to WTA Far North and WTA South West, completing the role in line with the current SLA.
Key Responsibilities- Complete full multimodal operational responsibilities to ensure service excellence for all clients.
- Provide import and export customs clearance.
- Raise invoices and process purchase invoices in accordance with Company policy.
- Resolve customer and supplier queries as outlined in the SLA to ensure service excellence.
- Be available to attend client meetings (virtual or in person).
- Build relationships with approved suppliers to secure competitive pricing.
- Provide client pricing in line with pricing policies.
- Prepare tenders accurately and within defined timeframes.
- Provide data for business analytics as requested.
- Complete other duties within the scope, spirit and purpose of the job, as requested.
- At all times represent and act in the best interest of the company, the shareholders and the employees.
- Work in accordance with the company values to maintain a positive environment with all teams across all departments.
- At least 3 years experience on a Multimodal basis.
- Cargowise experience (superuser knowledge preferred).
- Customs knowledge.
- Strong communication skills both verbal and written.
- Agile and responsive.
- Ability to prioritise tasks being assigned from the named Companies.
Location: Hybrid with 3 days at our Manchester Head Office.
Company Benefits:- Competitive salary DOE.
- KPI Bonus.
- Company profit sharing bonus.
- Company EV car salary sacrifice scheme.
- Pension 5% contribution.
- Life assurance.
- Income Protection insurance.
- Full training pathway.
- Employee Assistance Programme.
- And many more...
Recruiters and agencies, please do not reach out to us about this post. We will be working with our list of recruiters we already have.
Senior Operations Coordinator in Manchester employer: WTA Group
Contact Detail:
WTA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at WTA Group. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by brushing up on your Cargowise knowledge and customs processes. We want to see that you’re not just familiar with the tools but can also apply them effectively in real-world scenarios.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've resolved issues or built strong relationships. We love candidates who can demonstrate their commitment to service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at WTA Group.
We think you need these skills to ace Senior Operations Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Coordinator role. Highlight your experience in multimodal operations and customs clearance, as these are key for us. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since strong communication is vital for this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We appreciate clarity and professionalism!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WTA Group
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of multimodal operations and customs clearance processes. WTA Group values expertise, so be ready to discuss your experience with Cargowise and how you've successfully navigated logistics challenges in the past.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of WTA Group's operations, prepare examples that highlight your ability to resolve queries and maintain strong relationships with clients and suppliers. Think about specific situations where you went above and beyond to ensure service excellence.
✨Demonstrate Your Agile Mindset
WTA Group is looking for someone who can prioritise tasks effectively. Be prepared to discuss how you've managed multiple responsibilities in a fast-paced environment. Share strategies you use to stay organised and responsive to changing demands.
✨Align with Company Values
Familiarise yourself with WTA Group's values and culture. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a positive environment across teams. This will show that you're not just a fit for the role, but for the company as a whole.