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- Tasks: Deliver top-notch service to import clients and manage logistics operations.
- Company: Join WTA Group, a century-old logistics company with a strong reputation.
- Benefits: Enjoy competitive salary, profit sharing, pension contributions, and comprehensive training.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Be part of a dynamic team making a real impact in global logistics.
- Qualifications: Experience in client operations, strong communication skills, and attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
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Direct message the job poster from WTA Group
WTA Group is an international logistics company, on a fast growth trajectory. We support companies of all sizes and from all industries with their own growth strategies, by supporting their logistics. This includes the importing of materials and the exporting of products internationally.
WTA Group are over 100 years old, and customers and employees both remain loyal to the group with over 50% have worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.
Key Role
To deliver service excellence to assigned import clients on a multimodal basis using expert knowledge of freight forwarding.
Key Responsibilities
- Complete all import operational responsibilities across all modes to allocated Imports clients and overseas agents with the highest level of service excellence.
- Actively negotiate with hauliers and partners ensuring best rates for our clients.
- Ensure all business is performed in the most cost-effective way.
- Proactively resolve customer supply chain queries within agreed time.
- Develop positive partnerships with clients, agents and suppliers.
- Proactively work with the Customer Excellence team to always ensure service excellence to clients.
- Escalate any business-critical matters to the Head of Operations.
- Put forward new ideas for efficiency and client service excellence to the Operations manager.
- Support the operational integration of new clients.
- Complete agent pricing as required accurately and within agreed timeframes.
- Ensure that all invoicing, profits, WIP’s and accruals are complete, in line with company policy.
Skills and Experience
- A comprehensive understanding and hands-on experience of client and operational requirements.
- Good understanding of Cargowise is a distinct advantage.
- Customs knowledge is desirable.
- Strong communication skills both verbal and written.
- Competency in delivering operational excellence.
Location: Hybrid with 3 days at our Manchester Head Office.
Company Benefits:
- Competitive salary DOE
- Company profit sharing bonus
- Pension 5% contribution
- Life assurance
- Income Protection insurance
- Full training pathway
- Employee Assistance Programme
- And many more…
Recruiters and agencies, please do not reach out to us about this post. We will be working with our list of recruiters that we already have.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Supply Chain and Other
- Industries: Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation
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Import Operations Executive employer: WTA Group
Contact Detail:
WTA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at WTA Group. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of freight forwarding and customs. Show us you know your stuff and can deliver that service excellence we pride ourselves on!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up. A little persistence goes a long way in showing your enthusiasm for the role.
✨Tip Number 4
Be ready to share your ideas! We love innovative thinkers, so come prepared with suggestions on how to improve efficiency and client service. It shows you’re proactive and ready to contribute.
We think you need these skills to ace Import Operations Executive
Some tips for your application 🫡
Show Your Passion for Logistics: When writing your application, let us see your enthusiasm for the logistics industry. Share any relevant experiences or projects that highlight your understanding of import operations and how you can contribute to our service excellence.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Import Operations Executive role. Highlight your skills in negotiation, customer service, and operational excellence, as these are key to what we’re looking for at WTA Group.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at WTA Group
✨Know Your Stuff
Make sure you brush up on your knowledge of freight forwarding and import operations. Familiarise yourself with Cargowise and any customs regulations that might come up during the interview. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, be ready to demonstrate your verbal and written skills. You could prepare a few examples where you've successfully resolved client queries or negotiated with partners. This will highlight your ability to build positive partnerships, which is crucial for WTA Group.
✨Be Proactive
WTA Group values proactive problem-solving, so think of instances where you've taken the initiative to improve processes or service delivery. Share these examples during your interview to illustrate how you can contribute to their commitment to service excellence.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s growth strategies or how they maintain customer loyalty. This shows that you’re genuinely interested in the company and its operations, and it gives you a chance to assess if it’s the right fit for you too.