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- Tasks: Provide advanced technical support and resolve complex issues in real estate systems.
- Company: Leading London-based real estate firm with a focus on innovation.
- Benefits: Competitive salary, bonus, hybrid work model, and opportunities for continuous improvement.
- Other info: Work in a vibrant central London office with great career growth potential.
- Why this job: Join a dynamic team and make a real impact in the real estate tech space.
- Qualifications: Experience with property management systems like Yardi/MRI/Tramps and strong problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
My leading London based real estate client is looking for a Third Line Support Analyst that will provide advanced technical support across the organisation’s systems and applications, acting as an escalation point for complex issues that cannot be resolved by first or second line support. The successful candidate will work within agreed Service Level Agreements (SLAs) solving issues and play an active role in system testing, documentation, and continuous improvement.
Ideally you will have experience working within a real estate company providing support on property management systems including Yardi/MRI/Tramps and act as the final escalation point for complex technical incidents and service requests.
This is a hybrid role where you will be expected to be on site in central London 3 days per week. In addition to base salary a healthy bonus will also be offered on top.
Third Line Support Analyst/Team Lead (Real Estate) employer: WSS Associates
Contact Detail:
WSS Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support Analyst/Team Lead (Real Estate)
✨Tip Number 1
Network like a pro! Reach out to your connections in the real estate sector and let them know you're on the hunt for a Third Line Support Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of property management systems like Yardi, MRI, and Tramps. We want you to shine when they ask about your experience with these tools during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of complex issues you've resolved in the past. This will demonstrate your ability to act as an escalation point and reassure them that you're the right fit for their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to highlight your passion for continuous improvement and system testing.
We think you need these skills to ace Third Line Support Analyst/Team Lead (Real Estate)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Third Line Support Analyst. Highlight your experience with property management systems like Yardi, MRI, or Tramps, and showcase any relevant technical skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in real estate and how you’ve successfully resolved complex technical issues in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to include examples of how you've tackled challenging support issues. We want to see your thought process and how you approach problem-solving, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WSS Associates
✨Know Your Tech Inside Out
Make sure you brush up on the specific property management systems mentioned in the job description, like Yardi, MRI, and Tramps. Be ready to discuss your experience with these systems and how you've tackled complex technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging incidents you've resolved, especially those that required escalation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking and troubleshooting abilities.
✨Understand SLAs and Continuous Improvement
Familiarise yourself with Service Level Agreements and how they impact support roles. Be prepared to discuss how you’ve contributed to continuous improvement in previous positions, whether through documentation, system testing, or process enhancements.
✨Be Ready for a Hybrid Work Discussion
Since this is a hybrid role, think about how you can effectively manage your time between on-site and remote work. Be ready to discuss your approach to collaboration and communication in a hybrid environment, as well as any tools you use to stay organised.