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- Tasks: Provide top-notch IT support to ensure smooth operations for all employees.
- Company: Join a dynamic Private Equity firm in London, known for its innovative approach.
- Benefits: Enjoy perks like covered commuting costs, lunch, and private healthcare.
- Why this job: Be part of a forward-thinking team that values exceptional service and growth.
- Qualifications: Customer service skills and experience in high-pressure environments are essential.
- Other info: Onsite work required 4-5 days a week; local candidates preferred.
The predicted salary is between 36000 - 60000 £ per year.
Our London based Private Equity client is seeking a hands on Technical Support Specialist with exceptional customer service skills who will work onsite at the London office full time helping deliver IT support. This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones, iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees at all locations and of all levels (including executives). Experience working in highly pressurised environments is key.
Key Responsibilities & Duties:
- Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
- Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone).
- Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
- Thoroughly and accurately understand issues and analyse the problem in a systematic fashion.
- Troubleshoot virtual conferencing systems (such as Zoom) and provide IT assistance in conference rooms.
- Set up accounts for new employees and configure their laptops.
- Perform daily, weekly, and monthly tasks to monitor, audit, and true-up IT resources.
- Assist other IT team members with ongoing projects (at both the London office and other locations).
You will be required to be on site 4-5 days per week so must live locally to central London or within a 45 minute commute. This is a really exciting opportunity to work with a forward thinking company who are expanding and offer great benefits including covering commuting and lunch costs on a daily basis in addition to private healthcare and lots more!
Technical VIP Support Specialist - Private Equity (London Area) employer: WSS Associates
Contact Detail:
WSS Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical VIP Support Specialist - Private Equity (London Area)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Being well-versed in these tools will not only boost your confidence but also demonstrate your readiness to tackle the role.
✨Tip Number 2
Highlight any previous experience you have in high-pressure environments. This role requires quick thinking and effective problem-solving skills, so be prepared to share examples of how you've successfully managed stressful situations in the past.
✨Tip Number 3
Since this position involves providing support to executives, practice your communication skills to ensure you can convey technical information clearly and concisely. Role-playing scenarios with a friend or mentor can help you refine your approach.
✨Tip Number 4
Research the company culture and values of the Private Equity client. Understanding their ethos will allow you to tailor your interactions and show that you're not just a fit for the role, but also for the team dynamic.
We think you need these skills to ace Technical VIP Support Specialist - Private Equity (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles where you provided IT assistance, especially in high-pressure environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as troubleshooting hardware/software issues and providing excellent customer service.
Showcase Relevant Skills: When detailing your experience, focus on user-facing technologies like laptops, iPhones, and enterprise applications. Provide examples of how you've successfully resolved technical issues for end-users.
Highlight Team Collaboration: Since the role involves assisting other IT team members, mention any experience you have working collaboratively on projects. This shows you can contribute to the team's success and adapt to various work environments.
How to prepare for a job interview at WSS Associates
✨Showcase Your Customer Service Skills
As a Technical VIP Support Specialist, exceptional customer service is key. Be prepared to share examples of how you've successfully resolved technical issues while maintaining a positive attitude, especially in high-pressure situations.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Be ready to discuss your experience with these tools and how you troubleshoot common issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you had to analyse a technical issue systematically and provide a resolution, particularly under pressure.
✨Understand the Company Culture
Research the company’s values and culture, especially their focus on providing a 'white glove' service. Be ready to explain how your personal values align with theirs and how you can contribute to their forward-thinking environment.
