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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a forward-thinking Private Equity firm based in London, known for its innovative approach.
- Benefits: Enjoy perks like covered commuting costs, lunch, private healthcare, and more!
- Why this job: Be part of a vibrant culture while making a real impact on team productivity.
- Qualifications: Experience in high-pressure environments and strong customer service skills are essential.
- Other info: Onsite work required 4-5 days a week; local candidates preferred.
The predicted salary is between 36000 - 60000 £ per year.
Our London based Private Equity client is seeking a hands on Technical Support Specialist with exceptional customer service skills who will work onsite at the London office full time helping deliver IT support. This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones, iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees at all locations and of all levels (including executives).
Experience working in highly pressurised environments is key:
- Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
- Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone).
- Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
- Thoroughly and accurately understand issues and analyse the problem in a systematic fashion.
- Troubleshoot virtual conferencing systems (such as Zoom) and provide IT assistance in conference rooms.
- Set up accounts for new employees and configure their laptops.
- Perform daily, weekly, and monthly tasks to monitor, audit, and true-up IT resources.
- Assist other IT team members with ongoing projects (at both the London office and other locations).
You will be required to be on site 4-5 days per week so must live locally to central London or within a 45 minute commute. This is a really exciting opportunity to work with a forward thinking company who are expanding and offer great benefits including covering commuting and lunch costs on a daily basis in addition to private healthcare and lots more!
Contact Detail:
WSS Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical VIP Support Specialist - Private Equity
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Being well-versed in these tools will not only boost your confidence but also demonstrate your readiness to tackle the role.
✨Tip Number 2
Highlight any previous experience you have in high-pressure environments. This role requires quick thinking and effective problem-solving, so sharing examples of how you've thrived under pressure can set you apart from other candidates.
✨Tip Number 3
Prepare for potential technical scenarios during the interview. You might be asked to troubleshoot a common issue on the spot, so practice explaining your thought process clearly and concisely while demonstrating your technical skills.
✨Tip Number 4
Since this position involves providing support to executives, consider brushing up on your customer service skills. Be ready to discuss how you would handle challenging situations with professionalism and poise, ensuring that you convey a 'white glove' service approach.
We think you need these skills to ace Technical VIP Support Specialist - Private Equity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles where you provided IT assistance, especially in high-pressure environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as troubleshooting hardware/software issues and providing excellent customer service.
Showcase Technical Skills: List specific technologies you are familiar with, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. This will demonstrate your capability to handle the tools used in the role.
Highlight Problem-Solving Abilities: Provide examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
How to prepare for a job interview at WSS Associates
✨Showcase Your Customer Service Skills
As a Technical VIP Support Specialist, exceptional customer service is key. Be prepared to share examples of how you've successfully resolved technical issues while maintaining a positive attitude, especially in high-pressure situations.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Be ready to discuss your experience with these tools and how you troubleshoot common issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific technical issues or user requests, demonstrating your analytical approach and systematic troubleshooting methods.
✨Highlight Your Adaptability
Working in a fast-paced environment requires adaptability. Share instances where you've had to quickly adjust to changing priorities or tackle unexpected challenges, showcasing your ability to thrive under pressure.
