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- Tasks: Provide top-notch IT support to ensure smooth operations for all employees.
- Company: Join a dynamic Private Equity firm in London known for its innovative approach.
- Benefits: Enjoy perks like covered commuting costs, lunch, and private healthcare.
- Why this job: Be part of a forward-thinking team that values exceptional service and growth.
- Qualifications: Strong customer service skills and experience in high-pressure environments are essential.
- Other info: Onsite work required 4-5 days a week; local candidates preferred.
The predicted salary is between 36000 - 60000 £ per year.
Our London based Private Equity client is seeking a hands on Technical Support Specialist with exceptional customer service skills who will work onsite at the London office full time helping deliver IT support. This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones, iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees at all locations and of all levels (including executives). Experience working in highly pressurised environments is key.
Key Responsibilities & Duties:
- Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
- Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone).
- Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
- Thoroughly and accurately understand issues and analyse the problem in a systematic fashion.
- Troubleshoot virtual conferencing systems (such as Zoom) and provide IT assistance in conference rooms.
- Set up accounts for new employees and configure their laptops.
- Perform daily, weekly, and monthly tasks to monitor, audit, and true-up IT resources.
- Assist other IT team members with ongoing projects (at both the London office and other locations).
You will be required to be on site 4-5 days per week so must live locally to central London or within a 45 minute commute. This is a really exciting opportunity to work with a forward thinking company who are expanding and offer great benefits including covering commuting and lunch costs on a daily basis in addition to private healthcare and lots more!
Technical VIP Support Specialist - Private Equity employer: WSS Associates
Contact Detail:
WSS Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical VIP Support Specialist - Private Equity
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Being well-versed in these tools will not only boost your confidence but also demonstrate your readiness to tackle the role.
✨Tip Number 2
Highlight your experience in high-pressure environments during any conversations or interviews. Share specific examples of how you've successfully resolved technical issues quickly while maintaining excellent customer service, as this is crucial for the role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your troubleshooting methodology in detail. Be ready to explain how you approach diagnosing and resolving IT issues systematically, as this will showcase your problem-solving skills and technical expertise.
We think you need these skills to ace Technical VIP Support Specialist - Private Equity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles where you provided IT assistance, especially in high-pressure environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as troubleshooting hardware/software issues and providing excellent customer service.
Showcase Technical Skills: List specific technologies you are familiar with, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Highlight any certifications or training that demonstrate your technical expertise.
Prepare for Potential Questions: Think about common interview questions related to technical support and customer service. Prepare examples from your past experiences that showcase your problem-solving skills and ability to work under pressure.
How to prepare for a job interview at WSS Associates
✨Showcase Your Customer Service Skills
As a Technical VIP Support Specialist, exceptional customer service is key. Be prepared to share examples of how you've successfully resolved technical issues while maintaining a positive experience for the user.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Be ready to discuss your experience with these tools and how you troubleshoot common issues.
✨Prepare for High-Pressure Scenarios
Since the role involves working in a highly pressurised environment, think of situations where you've had to perform under stress. Share how you managed to stay calm and effectively resolve issues, especially when dealing with executives.
✨Understand the Company Culture
Research the company and its values. Understanding their forward-thinking approach will help you align your answers with what they are looking for. Be ready to express why you want to be part of their team and how you can contribute to their success.
