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For Companies At a Glance
- Tasks: Support innovative applications and drive system improvements in financial services.
- Company: Leading financial services client with a focus on innovation.
- Benefits: Competitive salary, professional development, and collaborative work environment.
- Why this job: Make a real impact by enhancing processes and supporting key platforms.
- Qualifications: Experience with eFront and strong analytical skills required.
- Other info: Dynamic role with opportunities for growth in technology and finance.
The predicted salary is between 50000 - 65000 £ per year.
Our leading financial services client is seeking a motivated and detail-oriented Systems Support Manager to support the implementation and ongoing management of a portfolio of innovative applications, with a strong focus on eFront. This is an exciting opportunity to work closely with business stakeholders, project teams, and external partners to drive system improvements, enhance processes, and ensure the effective use of key platforms across the organisation.
Key Responsibilities
- Support business functions in driving system and process improvements, ensuring the timely and accurate resolution of issues.
- Work closely with stakeholders to gather, document, and analyse requirements for application changes, enhancements, and new functionality.
- Support initiatives by identifying user pain points, mapping current processes, and recommending improvements.
- Document business requirements, use cases, and acceptance criteria to support development and testing.
- Conduct impact assessments for proposed changes and assist with prioritisation.
- Triage service requests and incidents, determining root causes across user, data, or system-related issues.
- Ensure all system developments and enhancements follow the correct change management process, including documentation, testing, approvals, and deployment.
- Support User Acceptance Testing (UAT), including test script preparation, defect tracking, and validation.
- Assist in creating user guides, release notes, and training materials.
Skills, Knowledge & Experience
- Strong experience or exposure to eFront is essential.
- Experience in a business analysis, systems support, or project coordination role within technology or financial services.
- Strong analytical and problem-solving skills, with the ability to break down complex processes.
- Understanding of Private Equity systems such as Yardi, Fenergo, Investran, Medius, or Viewpoint is advantageous.
- Knowledge of T-SQL and BI tools for data analysis and reporting.
- Experience working within a project management environment, including coordination and planning.
- Accounting experience or relevant qualification is beneficial but not essential.
- Strong communication skills, with the ability to engage with both technical and non-technical stakeholders.
Systems Support Manager - eFront - Financial Services in Slough employer: WSS Associates
Contact Detail:
WSS Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Manager - eFront - Financial Services in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Systems Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its systems, especially eFront. Show us that you understand their needs and how you can help improve their processes. Tailor your answers to highlight your analytical skills and experience with similar technologies.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in. Express your enthusiasm for the Systems Support Manager position and how your background aligns with their goals. We love seeing candidates take initiative!
✨Tip Number 4
When you apply through our website, make sure to follow up! A quick email or message can keep you on their radar. Plus, it shows your genuine interest in the role and helps us remember you when making decisions.
We think you need these skills to ace Systems Support Manager - eFront - Financial Services in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Support Manager role. Highlight your experience with eFront and any relevant financial services background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific projects or experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your analytical and problem-solving skills. Share examples of how you've tackled complex issues in the past, especially in systems support or business analysis roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WSS Associates
✨Know Your eFront Inside Out
Make sure you brush up on your knowledge of eFront before the interview. Understand its key features and how it integrates with other financial systems. Being able to discuss specific functionalities and how they can improve processes will show your expertise and enthusiasm for the role.
✨Prepare Real-World Examples
Think of specific instances where you've successfully resolved system issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and analytical abilities effectively.
✨Engage with Stakeholders
Since the role involves working closely with various stakeholders, be ready to discuss how you’ve previously gathered and documented requirements. Highlight your communication skills and how you’ve managed to bridge the gap between technical and non-technical teams to drive successful outcomes.
✨Showcase Your Analytical Skills
Be prepared to talk about your experience with data analysis and reporting tools, especially T-SQL and BI tools. Discuss how you've used these skills to identify user pain points and recommend improvements. This will illustrate your ability to tackle complex processes and enhance system functionality.