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- Tasks: Provide advanced technical support and solve complex issues in real estate systems.
- Company: Leading London-based real estate firm with a focus on innovation.
- Benefits: Competitive salary, bonus, and hybrid working model.
- Other info: Opportunity for continuous improvement and professional growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the real estate sector.
- Qualifications: Experience with property management systems like Yardi/MRI/Tramps is preferred.
The predicted salary is between 50000 - 65000 £ per year.
My leading London based real estate client is looking for a Third Line Support Analyst that will provide advanced technical support across the organisation’s systems and applications, acting as an escalation point for complex issues that cannot be resolved by first or second line support. The successful candidate will work within agreed Service Level Agreements (SLAs) solving issues and play an active role in system testing, documentation, and continuous improvement.
Ideally you will have experience working within a real estate company providing support on property management systems including Yardi/MRI/Tramps and act as the final escalation point for complex technical incidents and service requests.
This is a hybrid role where you will be expected to be on site in central London 3 days per week. In addition to base salary a healthy bonus will also be offered on top.
Third Line Support Analyst/Team Lead (Real Estate) in London employer: WSS Associates
Contact Detail:
WSS Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support Analyst/Team Lead (Real Estate) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the real estate sector and let them know you're on the hunt for a Third Line Support Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of property management systems like Yardi, MRI, and Tramps. We want you to shine when they ask about your experience with these tools during the interview.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of complex issues you've resolved in the past. This will demonstrate your ability to act as an escalation point and your commitment to continuous improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Third Line Support Analyst/Team Lead (Real Estate) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Third Line Support Analyst. Highlight your experience with property management systems like Yardi, MRI, or Tramps, and showcase any relevant technical skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in real estate support and how you can contribute to solving complex issues within agreed SLAs.
Showcase Problem-Solving Skills: In your application, don’t forget to highlight specific examples where you've successfully resolved complex technical incidents. This will demonstrate your ability to act as an escalation point and your commitment to continuous improvement.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at WSS Associates
✨Know Your Tech Inside Out
Make sure you brush up on the specific property management systems mentioned in the job description, like Yardi, MRI, and Tramps. Be ready to discuss your experience with these systems and how you've tackled complex technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging incidents you've resolved, especially those that required escalation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking and troubleshooting abilities.
✨Understand SLAs and Continuous Improvement
Familiarise yourself with Service Level Agreements and be prepared to discuss how you’ve adhered to them in previous roles. Highlight any initiatives you've taken for continuous improvement in support processes or documentation.
✨Be Ready for Hybrid Work Questions
Since this is a hybrid role, think about how you manage your time and productivity when working remotely versus on-site. Be prepared to discuss your strategies for effective communication and collaboration with your team in both settings.