At a Glance
- Tasks: Provide top-notch tech support and manage cutting-edge AI tools for our London team.
- Company: Join a leading financial services firm with a focus on innovation and technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on personal development and career advancement.
- Why this job: Be a key player in transforming technology use in a dynamic corporate environment.
- Qualifications: 7+ years in tech support, strong Microsoft 365 skills, and a passion for AI.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking an exceptional Senior Technology Specialist to join our London technology team.
This is not a traditional IT support role.
You will serve as a trusted technology partner to our investment professionals, executives, and business teams - providing hands‑on support across a modern and evolving technology stack that spans cloud infrastructure, the Microsoft 365 ecosystem, and a growing suite of AI‑powered tools.
The ideal candidate combines deep technical knowledge with outstanding interpersonal skills.
In our environment, the ability to calmly and effectively support senior stakeholders under pressure is just as important as technical expertise.
You will be a visible, go‑to resource across the London office, and your work will directly impact the productivity and effectiveness of the firm.
RESPONSIBILITIES
Provide responsive, white‑glove technology support to all London‑based team members, including investment professionals and senior executives.
Troubleshoot and resolve hardware, software, network, and connectivity issues with minimal disruption.
Manage endpoint devices including laptops, mobile devices, and conference room technology.
Serve as the primary on‑site technology resource in the London office, coordinating with the broader global technology team.
Administer and support the Microsoft 365 environment, including Teams, Share Point, One Drive, Exchange Online, and Intune.
Support cloud‑based infrastructure and Saa S applications used across the firm.
Assist with user provisioning, identity and access management, and security policy enforcement.
Monitor and maintain system health, patching, and compliance across endpoints and cloud services.
Support the firm's growing adoption of AI tools, including platforms such as Claude Enterprise, Claude Code, Chat GPT, and other emerging technologies.
Help onboard users to new technology platforms and provide training and guidance as needed.
Stay current with developments in AI, automation, and productivity tools relevant to knowledge work in financial services.
Partner with the IT Manager on technology projects, upgrades, and strategic initiatives.
Contribute to the evaluation and implementation of new tools and platforms.
Document processes, maintain knowledge base articles, and help improve internal technology workflows.
Coordinate with external vendors and managed service providers as needed.
- PROFESSIONAL QUALIFICATIONS & EXPERIENCE
- A minimum of 7 years of hands‑on experience in a technology support or engineering role, ideally within financial services, professional services, or another demanding corporate environment.
- Strong expertise in Microsoft 365 administration and the broader Microsoft ecosystem.
- Familiarity with AI tools and platforms is highly desirable, including Chat GPT and Claude (chat, Code and Cowork); a genuine enthusiasm for emerging technology is essential.
- Solid understanding of cloud platforms (Azure, AWS, or equivalent), networking fundamentals, and modern endpoint management.
- Experience supporting executive‑level users in a high‑touch, white‑glove environment.
- Relevant certifications (e. g., Microsoft, Comp TIA, ITIL) are a plus but not required.
- PERSONAL QUALIFICATIONS
- Exceptional interpersonal and communication skills — you are patient, approachable, and able to explain technical concepts clearly to non‑technical users.
- The ability to manage competing priorities in a fast‑moving environment without sacrificing quality or professionalism.
- Proactive and solutions‑oriented - you anticipate issues before they elevate and take ownership of problems from start to finish.
- High attention to detail and a commitment to doing things right.
- A strong work ethic and willingness to go above and beyond, including occasional evening and weekend availability during critical business periods.
- #J-18808-Ljbffr
Senior Technologist (Support + AI Enablement) in London employer: WSS Associates
WSS Associates is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to work on transformative projects that shape the future of tax technology in the financial services sector. Join us to be part of a forward-thinking team dedicated to enhancing efficiency and driving meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technologist (Support + AI Enablement) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WSS Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WSS Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WSS Associates!
✨Direct Apply to WSS Associates
Let's not forget to apply directly through the WSS Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technologist (Support + AI Enablement) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WSS Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WSS Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WSS Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
